Brother andtrade; QL-570 User Manual - Page 35

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Troubleshooting

If the problems occur while using this machine, the following may help you to solve the problems.

Potential types of problems

Problem

• The QL-570 does not

print, or a printing error is

received.

• The power button does

not light up.

• The printed label

contains streaks or poor

quality characters, or the

label is not fed correctly.

• A data transmission error

appears on the personal

computer.

• Labels are jammed in the

cutter or are not ejected

correctly after printing.

• Layout style is not

updated when Add-in is

still activated and a new

label roll is installed.

• The icon of P-touch

Add-In is not displayed

on Microsoft

Word.

• The DK Roll compartment

cover does not close.

• Link lever is removed.

• Is the USB cable loose?

Check that the USB cable is connected correctly.

• Is the DK Roll installed correctly?

If not, remove the DK Rolls and reinstall.

• Is there enough roll remaining?

Check that there is enough roll remaining.

• Is the DK Roll compartment cover open?

Check that the DK Roll compartment cover is closed.

• Is print error or transmission error occurred?

Turn off the Brother QL-570 and on again. If the problem is still occurred,

contact Brother Customer Service at 1-877-4-P-touch.

• Is the power cord plugged correctly?

Check that the power cord is plugged. If plugged correctly, try plugging it to

another electrical outlet.

* If the power button still does not light up, contact Brother Customer Service

at 1-877-4-P-touch.

• Is the print head or roller dirty?

While the print head generally remains clean under normal use, lint or dirt from

the roller may become stuck on the printer head. If this occurs, clean the roller.

See

"Roller maintenance" in page

• Is the correct port chosen?

Check that the correct port is chosen from the "Print to the following port" list in

the Printer Properties dialog box.

• Is the QL-570 in cooling mode (the LED lamp is flashing in orange)?

Wait until the LED lamp stops flashing and then try printing again.

• Is there dirt or lint on the roller preventing it from rolling freely?

Use a Cleaning Sheet to clean the roller. For details, see

maintenance" in page

33.

• Is new label roll installed before activating the P-touch Add-In (The P-touch

function is added to your standard Microsoft toolbar)?

Exit the P-touch Add-In, load the 2nd label roll type, reactivate the P-touch

Add-in, choose "Select Layout", and then verify the layout.

• Is Microsoft

Outlook

• Is Microsoft

Word chosen for the editor usually used for Microsoft

Due to limitation of the program, the Add-In of Microsoft

with above settings. Quit Microsoft

• Is the DK Roll installed properly?

• Is the link lever removed? Set the

link lever properly.

• Set the link lever properly.

Solution

33.

started up?

Outlook

, and restart Microsoft

Potential types of problems

"Roller

Outlook

Word is unable to use

Word.

Link lever