Brother P-touch PT- 97OOPC User Manual - Page 38

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Troubleshooting

For printer troubleshooting, refer to the following list of possible problems.

Q & A

Problem

The printer does not print.

A printing error is received.

While printing, striped tape appears.

There is about 1" of blank space at the

leading edge of each printed label.

The power button does not light up or

flash.

The printed label contains a blank

horizontal line.

After the labels are cut, they are not

ejected from the printer correctly.

A data transmission error appears on

the computer.

Check that the interface cable is connected correctly, the tape

cassette is installed correctly, and the tape compartment

cover is closed.

The tape cassette is empty.

Refer to "Installing the tape cassette" (→ P. 15) and install

a new tape cassette.

Most TZ labels have a clear laminate top layer. This durable

laminate helps the label withstand abrasion, fading and wet

conditions providing a crisp, readable image. The process

of adding this laminate layer results in the leading edge of

blank space. Adjusting the label's margin or using the chain

printing feature may reduce the amount of blank space.

• Check that the main power switch on the back of printer

is on.

• Check that the power supply and adapter cord is connected

correctly. If the power button still does not light up or flash,

contact the retail outlet where the printer was purchased or

your local authorised service center.

There may be some dust on the print head.

Refer to "Maintenance" (→ P. 36) and clean the print head

and head roller.

The cutter blade may be dirty.

Refer to "Maintenance" (→ P. 36) and clean the cutter.

• The wrong port may be selected.

For Windows

, select the correct port from the "Print to

the following port" list in the printer Properties dialog box.

For a USB connection, select "USB00n".

• Is someone printing via network?

If you try to print while other users are printing large

amounts of data, the printer is unable to accept your print

job until the ongoing printing is finished. In such situations,

restart the print job after the other jobs are completed.

• The baud rates for the computer and the printer may not

be the same. Refer to "Setting the computer baud rate"

(→ P. 35) and change the baud rate.

Solution