Fujitsu 5530C2 - fi - Document Scanner Getting Started - Page 22

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Appendix1

■ Troubleshooting checklist

Symptom

The scanner is not turned on.

Scanning does not start.

Vertical lines appear in the

generated image.

The generated image is

skewed or distorted.

The generated image qual-

ity is not good enough.

Multi-feed errors occur fre-

quently.

AP-1

TROUBLESHOOTING

Check this item

Have you pushed the power button?

Are the AC cable and AC adapter prop-

erly connected to the scanner?

Is Windows normally started up?

Are the documents loaded correctly on

the ADF paper chute?

Is the ADF closed completely?

Is the USB cable or SCSI cable properly

connected?

(When using SCSI interface) Is SCSI ID

set correctly?

Does the Function Number Display indi-

cates an alarm or an error?

Does the alarm state remain displayed

even after the scanner has been turned

off and back on again?

Is the glass dirty?

Are the documents loaded correctly?

Are the glass or sheet guides (a white

location) clean?

Do the documents satisfy the "Docu-

ment Quality" and the "Multi feed

Detection Conditions" in the chapter 6

of "fi-5530C2 Operator's Guide"?

Are the documents set properly in the

ADF paper chute?

Is the document stack thicker than

10mm?

Is the Pad ASSY dirty?

Is the Pad ASSY worn out?

Remedy

Push the power button.

Correctly connect the AC cable and the AC

adapter.

Disconnect the AC cable and the AC adapter from

the scanner, then connect them again.

If this does not restore the power supply, contact

the store where you purchased the scanner or an

authorized FUJITSU scanner service provider.

Push the power button again after completely

starting up Windows.

Load the document correctly on ADF paper chute.

Close the ADF completely.

Correctly connect the cable. (When a USB hub is

used, check the hub's power supply.)

Set SCSI ID correctly by SCSI ID switch on rear

of scanner.

When the Function Number Display indicates an

alarm or an error, refer to chapter 5 "TROUBLE-

SHOOTING" of "fi-5530C2 Operator's Guide"

for removing the alarm or the error.

Turn off and on the power button.

If this does not eliminate the alarm state, contact

the store where you purchased the scanner or an

authorized FUJITSU scanner service provider.

Clean the glass following the instructions in chap-

ter 3 "Daily Care" of "fi-5530C2 Operator's

Guide."

Load the documents correctly.

Clean dirty locations.

Use the documents that satisfy the "Document

Quality" and the "Multi feed Detection Condi-

tions" in the chapter 6 of "fi-5530C2 Operator's

Guide"

Fan the documents before scanning. Correctly

align the document stack and load them on the

ADF paper chute. For details, refer to section 2.1

"Installing the Scanner" on page 3 for details.

Reduce the number of sheets in the document

stack to 10 mm thickness or less.

Clean the Pad ASSY. For details, refer to section

3.2 "Cleaning the ADF" of "fi-5530C2 Operator's

Guide."

Replace the Pad ASSY. For details, refer to sec-

tion 4.2 "Replacing the Pad ASSY" of "fi-5530C2

Operator's Guide."