4. Troubleshooting
This chapter describes common problems during the usage of ScanSnap and how to remedy them.
4.1. Troubleshooting Checklist
Before you ask for repair service, please check the following items.
If you cannot solve the problem even after checking the following items, contact the store where you purchased the
scanner, or contact an authorized FUJITSU scanner service provider.
Symptom
The scanner cannot be turned
on.
Scanning does not start.
16
Check This Item
Are the AC/USB cable and the AC adapter
connected correctly?
Is the Paper chute cover closed? (The
scanner's power supply is controlled by
closing/opening the Paper chute cover.)`
Is Windows normally started up?
(This scanner's power is controlled by turning
on/off the computer.)
Did you press the [POWER] button to turn off
the scanner? (The scanner can be turned off by
pressing [POWER] button when the paper
chute cover is opened.)
Is the USB cable properly connected?
Does the
LED light blink continuously?
Is ScanSnap Manager started?
(If ScanSnap Manager is started up
successfully, the "ScanSnap Manager" icon
appears on the task bar.)
Is ScanSnap Manager running properly?
(If ScanSnap Manager is not running properly,
the "ScanSnap Manager" icon in the task bar is
displayed as
.)
Remedy
Correctly connect the AC/USB cable and AC
adapter.
Disconnect the AC adaptor/cable (power cable)
and reconnect them again.
(Note: Wait at least 5 seconds before
reconnecting the power cable.)
Open the Paper chute cover.
Wait until Windows has started up completely.
The
LED may turn off when Windows is
starting up or in sleeping mode.
Press the [POWER] button on the scanner.
Connect the USB cable correctly. (When a hub is
used, check the hub's power supply.)
Disconnect the AC adaptor/cable (power cable)
and reconnect them again.
(Note: Wait at least 5 seconds before
reconnecting the power cable.)
If the "ScanSnap Manager" icon is not displayed,
select [Start]
[All Programs]
S
Manager] - [ScanSnap Manager] to start
ScanSnap Manager.
Do the following:
1. Perform "Scan for hardware changes" or
"Refresh" from Device Manager. (*1) If the
situation does not improve, perform step 2.
2. Update the ScanSnap driver.
In the Device Manager window, right click
on "ScanSnap S510", and from the pop-up
menu, select [Update Driver]. If this does not
improve the situation, perform step 3.
3. Disconnect and re-connect the AC cable and
the AC adapter (Wait at least 5 seconds
before turning on the power again.). If this
does not improve the situation, perform step
4.
4. If an USB hub is used, directly connect
ScanSnap to your PC. If this does not
improve the situation, perform step 5.
5. If your PC has multiple USB ports, connect
ScanSnap with another port. If this does not
improve the situation, perform step 6.
6. Restart your PC.
If none of the above operations resolve the
problem, uninstall and re-install ScanSnap
Manager. (*2)
[ScanSnap
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