Appendix D
■ Checking Basic Network Operation with a Ping Test
If a network connection is not possible, refer to "3.9 Checking the Network Connection" (page 11) for ping results and
how to deal with them.
Result
"Ping statistics" shows
"Lost=0 (0% loss)"
"Ping statistics" shows
"Lost=4 (100% loss)"
"Ping statistics" shows
"Lost=N (1 to 99%
loss)"
"Hardware error"
"Ping request could
not find host
xxxxxxxxx. Please
check the name and
try again."
OK: Connection is operating normally. NG: Connection is faulty.
Network Connection Troubleshooting
Connection
Server name
status
setting
OK
IP address / host
name / FQDN
NG
IP address / host
name / FQDN
IP Address
Host name /
FQDN
NG
IP address / host
name / FQDN
IP address / host
name / FQDN
NG
IP address / host
name / FQDN
NG
Host name /
FQDN
None
Check that the ping target IP address, host name, or
FQDN is correct.
If the ping target IP address is correct, refer to "Fail-
ure to Connect to a Server using its IP Address" (page
25) for further solutions.
On the "Network Status" screen, change [Link speed /
Duplex mode] from "Auto-Negotiation" to a fixed mode.
This can be changed as follows:
1.
Select the [Network Settings] tab on the top menu.
2.
Press the [
] button on the left side menu.
3.
Select the [Network Status] tab on the left side menu.
4.
On the "Network Status" screen, select [Link Speed/
Duplex Mode].
5.
Press the [OK] button.
There may be a problem with the quality of the LAN
cable. Replace the LAN cable and try again.
On the "Network Status" screen, change [Link speed /
Duplex mode] from "Auto-Negotiation" to a fixed mode.
This can be changed as follows:
1.
Select the [Network Settings] tab on the top menu.
2.
Press the [
] button on the left side menu.
3.
Select the [Network Status] tab on the left side menu.
4.
On the "Network Status" screen, select [Link Speed/
Duplex Mode].
5.
Press the [OK] button.
The LAN cable may have become disconnected dur-
ing the Ping test. Check the status of the LAN cable
and try again.
Check that the ping target host name or FQDN is cor-
rect.
Check that the DNS server or WINS server settings
are correct.
If the ping target host name or FQDN is correct, refer
to "Failure to Connect to a Server using its Host
Name or FQDN" (page 26) for further solutions.
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