Problem
Quality of scanned
data is poor.
Cannot login with
administrator
password.
The "Keyboard
error or not
keyboard present"
message is shown
on the screen, the
scanner does not
startup.
Input field entry
entered via the key-
board does not
appear on the
screen.
Saving is not
possible after
pressing [Save] on
the "File
Download" dialog
box.
Status screen stops
at "Printing scan
data to...".
No response from
pressing tab or
enter key after a file
download operation
has been selected
via the network
interface or the
download process
does not start.
An error occurs
when installing an
Admin Tool.
The login screen is
not displayed when
connecting via the
network.
■ Contact for Inquires
If a solution to your problem cannot be found in the above troubleshooting list, refer to the following web page:
http://imagescanner.fujitsu.com/g-support.html
If the solution to your problem cannot be found on the above web page, refer to the contact information for your Fujitsu
office on the following web page:
http://imagescanner.fujitsu.com/warranty.html
■ Contact for Purchasing the Consumable, Cleaning Materials
http://imagescanner.fujitsu.com/g-support.html
Check Item
Are the glass scanner windows dirty?
Was the Caps Lock on when the
password was entered?
After turning the scanner off, was the
power turned back on again
immediately?
Has the input field been selected?
Does the length of the "Save As"
folder path (folder path plus file
name) exceed 259 characters?
Is there enough free space in the
drive on which the spool folder for
the print server exists.
Has the [Download], [Get CSV] or
[Backup] button been selected?
Is an Admin Tool of another lan-
guage already installed?
Are the SSL settings correct?
Was the [Yes] button selected on the
"Security Warning" dialog box when
connecting with HTTPS?
Clean the glass scanner windows.
Turn off the Caps Lock and try logging in again.
If the password has been lost or forgotten, contact
your FUJITSU scanner dealer or an authorized
FUJITSU scanner service provider.
Disconnect the AC cable from the scanner, wait at
least 10 seconds, then reattach the cable and turn
the power back on again. If the problem persists,
contact your FUJITSU scanner dealer or an
authorized FUJITSU scanner service provider.
Select the input field and try again.
Press the [Cancel] button and try again.
To use the LCD touch panel, touch the input field
directly and try again
Select a "Save As" folder that respects the limit.
Make sure that there is enough space in the drive.
Try pressing a different tab or button on the screen.
Uninstall the existing Admin Tool, and try again.
Close the screen, correct the settings, and try con-
necting again.
Close the screen and try connecting again. Select
the [Yes] button on the "Security Warning" dialog
box when connecting.
30
Suggestion
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