Brother HL-5470DW Quick Setup Manual - Page 25

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For Wireless Network Users

Troubleshooting

Important

Please do not contact Brother Customer Service for assistance without the wireless security information. We

cannot assist you in locating your network security settings.

How can I find the wireless settings (Network Name (SSID) and Network Key)

1. You should see the documentation provided with your wireless access point/router.

2. The initial network name could be the manufacturer's name or the model name.

3. If you do not know the security information, please consult the router manufacturer, your system

administrator or internet provider.

* The Network Key may also be described as the Password, Security Key or Encryption Key.

* If the wireless access point/router is set to not broadcast the SSID, the SSID will not automatically be detected.

You will have to manually enter the SSID name. See Configuring your machine when the SSID is not broadcast

in the Network User's Guide.

WLAN report

If the WLAN report that printed shows that the connection failed, check the error code on the printed report and

refer to the following instructions.

Error code

The wireless setting is not activated, turn the wireless setting to ON.

- If a LAN cable is connected to your machine, disconnect it and turn the wireless setting of

your machine to ON.

1. On your machine, press a or b to choose Network and press OK.

TS-01

2. Press a or b to choose WLAN and press OK.

3. Press a or b to choose Setup Wizard and press OK.

4. When WLAN Enable? is displayed, press a to accept. This will start the wireless setup

wizard.

The wireless access point/router cannot be detected.

1. Check the following 4 points.

- Make sure that the wireless access point/router is powered on.

- Move your machine to an obstruction-free area, or closer to the wireless access

point/router.

- Temporarily place your machine within about one meter (3.3 feet) from the wireless

access point/router when you are configuring the wireless settings.

TS-02

- If your wireless access point/router is using MAC address filtering, confirm the MAC

address of the Brother machine is allowed in the filter. See Print the Printer Settings

Page on page 31.

2. If you manually entered the SSID and security information (SSID/authentication

method/encryption method/Network Key) the information may be incorrect.

Reconfirm the SSID and security information and reenter the correct information as

necessary.

See How can I find the wireless settings (Network Name (SSID) and Network

Key) on page 25 to confirm.