Brother MFC-J265W Install Manual - Page 24

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For Wireless Network Users

Troubleshooting

IMPORTANT

Please do not contact Brother Customer Service for assistance without the wireless security

information. We cannot assist you in locating your network security settings.

How can I find the wireless security information (SSID and Network Key)

1) You should see the documentation provided with your wireless access point/router.

2) The initial network name could be the manufacturer's name or the model name.

3) If you do not know the security information, please consult the router manufacturer, your system

administrator, or internet provider.

* The Network Key may also be described as the Password, Security Key or Encryption Key.

If the wireless LAN report that printed shows that the connection failed, check the error code on the printed report

and refer to the following instructions.

Error code

TS-01

TS-02

The wireless setting is not activated, turn the wireless setting to ON.

On your machine, press Menu.

Press a or b to choose Network and press OK.

Press a or b to choose WLAN Enable and press OK.

Press a or b to choose On and press OK.

Press Stop/Exit.

The wireless access point/router cannot be detected.

1. Check the following 4 points.

- Make sure that the wireless access point/router is powered on.

- Move your machine to an obstruction-free area, or closer to the wireless access

point/router.

- Temporarily place your machine within about 3.3 feet (one meter) from the wireless access

point when you are configuring the wireless settings.

- If your wireless access point/router is using MAC address filtering, confirm the MAC

address of the Brother machine is allowed in the filter.

2. If you manually entered the SSID and security information (SSID/authentication

method/encryption method/Network Key), the information may be incorrect.

Reconfirm the SSID and security information and reenter the correct information as

necessary.

See How can I find the wireless security information (SSID and Network Key) on page 24 to

confirm.