Brother Inkjet MFC-J4710DW Manual - Page 19

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Troubleshooting

I cannot complete the Wi-Fi Direct network setup configuration.

Question

Are your security settings

(SSID/password) correct?

Are you using Android™ 4.0?

(When your mobile device

becomes disconnected in

approximately six minutes

when using Wi-Fi Direct)

Is your Brother machine

placed too far from your

mobile device?

Are there any obstructions

(walls or furniture, for

example) between your

machine and the mobile

device?

Is there a wireless computer,

Bluetooth supported device,

microwave oven or digital

cordless phone near the

Brother machine or the mobile

device?

I have checked and tried all of

the above, but still cannot

complete the Wi-Fi Direct

configuration. Is there

anything else I can do?

I want to make sure that my network devices are working correctly.

Question

Are your Brother machine and

mobile device turned on?

Where can I find my Brother

machine's network settings,

such as IP address?

Solution



Reconfirm the SSID and password.

When you are configuring the network manually, the SSID and password are

displayed on your Brother machine. If your mobile device supports the manual

configuration, the SSID and password will be displayed on your mobile device's

screen.



For details on the SSID name, see SSID on page 17.

Try the one-push configuration using WPS (recommended) and set the Brother

machine as a G/O.

Move your Brother machine within about 3.3 feet (1 meter) of the mobile device

when you configure the Wi-Fi Direct network settings.

Move your Brother machine to an obstruction-free area.

Move other devices away from the Brother machine or the mobile device.



Turn your Brother machine Off and back On. Then try and configure the Wi-Fi

Direct settings again.



If you are using your Brother machine as a client, confirm how many devices

are allowed in the current Wi-Fi Direct network and then check how many

devices are connected.

Solution

Make sure you have confirmed all instructions in Make sure you have checked the

following: on page 14.

Print the Network Configuration Report (see Network User's Guide: Printing the

Network Configuration Report).