Brother MFC-J425W Manual - Page 12

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Also for Brother MFC-J425W: Technical Specifications (2 pages), Advanced User's Manual (47 pages), Manual (21 pages), Product Safety Manual (17 pages), Quick Setup Manual (37 pages), Safety Manual (17 pages), Quick Setup Manual (37 pages), (Spanish) Manual (21 pages), (Spanish) Manual (16 pages)

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Brother MFC-J425W Manual
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Troubleshooting

This chapter explains how to resolve typical problems you may encounter when using Google Cloud Print
with your Brother machine. If, after reading this chapter, you are unable to resolve your problem, please visit
the Brother Solutions Center at: http://solutions.brother.com/.

If you are having difficulty with your machine

Difficulty
The machine is not displayed in the printer list.
Cannot print.
The Google account is locked.
Suggestions
Make sure your machine is turned on.
Use Web Based Management to confirm that Google
Cloud Print is enabled, and then confirm that you are
signed in to Google Cloud Print. (Registering your Google
account information to the machine uu page 4)
Make sure your machine is turned on.
Confirm your network settings. (Network settings
uu page 2)
Certain files may not be able to be printed, or may not
appear exactly as they are displayed.
If there was an error when signing in to Google Cloud Print
when using Web Based Management, the account may
have been locked. Click the link on the Web Based
Management screen to unlock the account.
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