Fujitsu Cider Q550 User Manual - Page 33
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Troubleshooting
Your Fujitsu Stylistic Q335 is sturdy and subject
to few problems in the field. However, you may
encounter simple setup or operating problems
that you can solve on the spot, or problems
with peripheral devices, that you can solve by
section helps you isolate and resolve some of
these straightforward problems and identify
failures that require service.
Identifying the Problem
If you encounter a problem that you are
having difficulty in solving, go through the
following procedure before pursuing further
troubleshooting:
Turn off your Tablet PC.
1.
2.
Make sure the AC adapter is plugged into
your Tablet PC and to an active AC power
source.
3.
Make sure that any devices connected to
the external connectors are plugged in
properly. You can also disconnect such
devices, thus eliminating them as possible
causes of failure.
4.
Turn on your Tablet PC. Make sure it has
been off at least 10 seconds before you turn
it on.
5.
Go through the boot sequence.
6.
If the problem has not been resolved, refer to
the Troubleshooting Table, that follows, for
more detailed troubleshooting information.
If you keep notes about what you have
tried, your support representative may be
able to help you more quickly by giving
additional suggestions over the phone.
Do not return a failed Tablet PC to your
supplier until you have talked to a support
representative.
23
Before you place the call, you should have
thefollowing information ready so that the customer
support representative can provide you with the
fastest possible solution:
Product name
•
Product configuration number
•
•
Product serial number
Product date
•
Conditions under which the problem occurred
•
Any error messages that have occurred
•
•
Hardware configuration
Type of device connected, if any
•
See the Configuration Label on the bottom of
your Tablet PC for configuration and serial
numbers.