Kohler Innate K-8340TW-2EXWT-0 Homeowner's Manual - Page 22
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Trouble shooting
This guide of trouble shooting is for general help only. Authorized representatives or qualified electricians of Kohler Company
shall be able to solve all electrical failures. If you want to know about the service of warranty, please contact local dealers or
wholesalers.
Symptoms
1. Toilet does not
work.
2. Toilet fails to flush
3. Toilet is not clean
after flushing.
4. Wash mode is
abnormal.
5. Flush function stops
in operation process.
6. The wash mode runs
even when unseated.
7. Dryer fan stops in
operation process.
8. Deodorization fan
does not work
9. Cover fails to
close/open
10. Auto cover fails to
close/open.
1408701-TW01-B
Possible Causes
A. Power failure
B. Plug not connected or no power to socket
C. The leakage circuit breaker on plug does
not reset.
D. Product is on standby mode
A. Water failure
B. Tee valve for water supply is closed
C. Power failure
D. Product is at standby mode
E. Wash mode is in progress
F. Auto-flushing is deactivated
A. Filter screen is blocked
B. Insufficient water pressure.
A. Water failure
B. Tee valve for water supply is closed or
not opened completely
C. Product is at standby mode
D. Not yet seated or current sitting posture
unable to be sensed by the seat
E. Filter screen is blocked
F. Insufficient water pressure.
A. Flushing mode stops automatically after
continuous flushing for 5 minutes
B. The seat is unable to sense human body
A. The seat is covered by foreign matters
or the seat is wet.
A. The dryer fan stops automatically after
continuous usage for 4 minutes
B. The seat is unable to sense human body
A. The seat is unable to sense human body
B. Stop button is pressed by mistake during
operation
C. Auto deodorization function is deactivated
A. The seat is covered by foreign matters
or the seat is wet
B. The toilet cover is interfered by people
at the open/close process before
A. User is not seated enters or lefts the
sensing area
B. Remote controller "automatic cover-
turning" function is deactivated
C. The toilet is in the process of flushing
Recommended Actions
A. Wait until the power is restored
B. Plug in or detect the socket
C. Press Reset button on the plug
D. Press "
" button at the side panel.
A. Wait until the water supply is restored
B. Open the tee valve for water supply
C. Wait until the power is restored or review manual flush,
manual flush or flush by using the basin.
D. Press "
" button at the side panel.
E. Perform after flushing operation completed.
F. Review "Guide on remote controller setting"
A. Refer to "Washing of filter screen"
B. Check if all tee valves are opened. If not, please open;
C. Check bend problem on inlet hose, if so, adjust hose.
A. Wait until the water supply is restored
B. Fully open the tee valve for water supply
C. Press "
" button at the side panel.
D. Seated or adjust your sitting gesture
E. Review the section of "Washing the filter screen"
F. Check bend problem on inlet hose, if so, adjust hose.
A. If necessary, press the flushing button again.
B. Adjust your sitting gesture or sit on the toilet again.
A. Remove the foreign matters or dry seat.
A. If necessary, press the dryer button again.
B. Adjust your sitting gesture or sit on the toilet again.
A. Adjust your sitting gesture or sit on the toilet again.
B. If necessary， please unseat for about 2S and then sit
on the toilet again.
C. Review "Guide on remote controller setting"
A. Remove the foreign matters or dry seat.
B. Use the remote control or manually open/close the cover
until it works properly. Do not block switch during
open/close process
A. Please sit or leave the sensing area
B. Review "Guide on remote controller setting".
C. Wait until the flushing process is completed
22
Kohler Co.