AVLinx ADV2.1 Instruction Manual - Page 8

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Troubleshooting

Before calling AVLinx for servicing assistance, review the following guide for a
possible solution to the problem.
Problem
Cause
The unit will not turn
-Power cord is not
on.
connected.
-The outlet in the wall
connected to the unit is
turned off.
-Incorrect power pack is
being used.
RS-232 port is not
-Cable not connected.
working
-Improper cable being
used.
-Commands not
formatted properly.
-Communication port
parameters incorrect.
Poor video picture.
-Cable too long.
-Cable not securely
fastened.
-Poor quality cable.
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Solution
-Plug the cord securely into
the back of the unit as well as
the wall.
-Plug the unit into a non-
switched outlet or turn the
outlet switch on.
-Make sure to use the power
pack that was supplied with
the unit or a suitable
equivalent.
-Make sure the cable is
plugged in properly.
-Connect the proper RS-232
cable. If connecting to a
control system, make sure to
use the proper cable. A non-
standard cable is sometimes
specified.
-Be sure to use capital letters
and follow all commands with
a carriage return.
-Set the communication port to
the settings specified in this
manual.
-Cables over 5m may not work
at highest resolutions.
-Use thumbscrews to securely
fasten the cable to the
connector.
-Use high quality cable
especially at longest distances.
Troubleshooting
Cause
Problem
Digital audio does not
-Both optical and coax
cables are plugged into
work
a single input at the
same time.
-Improper cable is being
used with SPDIF
connection.
Alternate remote
-Remote's data format is
does not work
not compatible with the
ADV2.1.
-Alternate remotes that
Alternate remote has
a limited range.
use a different frequency
than the AVLinx remote
may have reduced
range.
The AVLinx remote is
-Batteries are low.
not working.
-The IR Sensor window
is blocked.
-Input selector button
was held for more than
45 seconds.
Resetting default
-Input selector button
remote control codes
was held for more than
did not work
45 seconds.
-Input selector button
was held for less
than 30 seconds.
(For any problems not addressed in this section, please refer to the Servicing
information on page 17 of this manual.)
Solution
-Be sure to only use one type
of connection at the input.
-Be sure to use 75-ohm digital
coax cables, especially for
long distances.
-Set the remote to one of the
recommended compatible
codesets.
-Try using a recommended
codeset that uses 38khz
carrier frequency.
-Replace batteries.
-Provide a clear line of sight
between the remote and the
IR sensor window.
-Follow procedures on page
13 for "Restoring Default
Remote Control Codes."
-Perform steps again and
release the input selector
button after the green LED
goes off when 30 seconds
have elapsed.
-Perform steps again and
release the input selector
button after the green LED
goes off when 30 seconds
have elapsed.
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