CPG 351IDCPG38M User Manual - Page 9

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User Manual

Troubleshooting

ERROR
CODE
No cookware or non-usable cookware .
E0
(The unit will not switch ON to heat . The unit will
switch to standby mode after 1 minute .)
E1
Low voltage (< 100V) .
E2
High voltage (> 280V) .
Top plate sensor is overheating or short circuiting .
E3
(The unit's overheat/boil dry protection will trip if
the temperature of cookware rises above 450°F .)
Top plate sensor has an open circuit or is without
connection .
The sensor has been damaged . (Could have
E4
occurred during shipping .)
Bad sensor and PCB connection due to loose
fasteners .
IGBT sensor is overheating or short circuiting .
E5
Fan without connection .
E6
IGBT sensor open circuit .

Cookware Guide

•
Induction-ready cookware must be used with these units.
•
The quality of the cookware will have an impact on the equipment's performance.
TIP:
Test with a magnet if the cookware you plan to use is suitable for induction cooking .
Examples of Usable Pans
•
Steel or cast iron, enameled iron, stainless steel, pans/pots
with flat bottoms .
•
Flat bottom diameter from 4¾" to 10¼" (9" recommended) .
Examples of Non-Usable Pans
•
Heat-resistant glass, ceramic, copper, aluminum pans/pots .
•
Pans/pots with rounded bottoms .
•
Pans/pots with bottom measuring less than 4¾" or greater than 10¼" .
www.cookingperformancegroup.com
INDICATES
SOLUTION
Make sure to use the correct, high-quality, induction-ready
cookware . Steel, cast iron, enameled iron, or stainless steel
with flat bottom pans/pots with diameter of 5 - 10".
Ensure voltage is higher than 100V .
Ensure voltage is lower than 280V .
The unit will need to be turned off, unplugged, and allowed
to cool .
Turn the unit back on .
If error code persists, the sensor has failed . Please contact
customer service .
If you see loose wires, contact customer service .
If the error occurs but the fan is still functioning, contact
customer service .
If the error occurs and the fan has stopped functioning, or is
not running well, turn the unit off and check to see if debris is
lodged in the fan .
Contact customer service .
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