Allied Telesis Rapier AR 300 Series Troubleshooting Manual - Page 7
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Note:
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Also, a call that is closed due to PAP/CHAP authentication failure has a cause code of 16
because the call worked fine at the ISDN level, and was closed due to an indication from
the PPP layer. In this case, if the local router decided that the PAP/CHAP username/
password it received were invalid, then the letter preceding the cause code will be U; if
the remote router rejected the username/password sent to it, the letter proceeding the
cause code will be N.
17 - User busy
This is just like getting the engaged signal on a voice call. All you can do is wait for a while
and try again later.
18 - No user responding
There seems to be a device at the far end which has a LAPD connection to the switch but
it is not responding to the call setup messages. This may indicate that the device at the far
end has been set up to only make outgoing calls, or that it has a software or hardware fault
that has put it in a state whereby it is capable of maintaining a LAPD connection to the
switch, but can't actually responding to call setup requests.
27 - Destination out of order
You are calling a valid number, but the switch does not have a valid LAPD connection on
the channel corresponding to the number you are calling. This may mean that the device
at the other end has not been properly installed yet, or is switched off. Or it may indicate
a fault in the wiring between the switch and the site where that call is terminated.
1 - Invalid number
The number you are calling is not assigned to any connection. Check the number you are
calling.
This cause code occurs if your router is connected to the centrex service, and you
are calling a number outside of the centrex extensions, but have not preceded it with
the prefix for an 'outside line'.
34, 38, 44, 42 - ISDN network congestion or fault
If you receive these cause codes regularly, you should contact your ISDN network
provider.
21 - Call rejected
This is probably the most commonly seen cause code on failed ISDN connections. It
almost always indicates a mistake in router configuration. This cause code occurs when
the call setup packet is successfully delivered to the router at the other end of the
connection, but the router refuses the call because it is not configured to accept the call.
There can be are a number of configuration errors that can result in a call being refused.
Common ones to look out for are:
No ISDN call definitions have yet been created on the receiving router.
The ISDN call definitions configured on the receiving router are set up to search for
particular strings in the subaddress, CLI or user-user fields in the call setup packet, but
the sending router is not putting the correct strings into the correct fields. For a full
discussion of call identification using fields of the call setup packet, see How To Configure
ISDN Calls On Allied Telesis Routers, available from
literature/howto.aspx.
www.alliedtelesis.com/resources/