Dell XFR630 Quick Reference Manual - Page 21

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INFORMATION —

Ensure that the program is compatible with the operating system installed on your computer.

Ensure that your computer meets the minimum hardware requirements needed to run the software. See the

software documentation for information.

Ensure that the program is installed and configured properly.

Verify that the device drivers do not conflict with the program.

If necessary, uninstall and then reinstall the program.

BACK UP YOUR FILES IMMEDIATELY.

USE A VIRUS-SCANNING PROGRAM TO CHECK THE HARD DRIVE, FLOPPY DISKS, OR CDs.

SAVE AND CLOSE ANY OPEN FILES OR PROGRAMS AND SHUT DOWN YOUR COMPUTER THROUGH THE START MENU.

SCAN THE COMPUTER FOR SPYWARE — If you are experiencing slow computer performance, you frequently receive pop-

up advertisements, or you are having problems connecting to the Internet, your computer might be infected with

spyware. Use an anti-virus program that includes anti-spyware protection (your program may require an upgrade) to scan

the computer and remove spyware.

RUN THE DELL DIAGNOSTICS — See "Dell Diagnostics". If all tests run successfully, the error condition is related to a

software problem.

6.2 Dell Diagnostics

CAUTION: Before you begin any of the procedures in this section, follow the Safety Information in the

XFR630 with Touch Fully Rugged Notebook User's Guide.

6.2.1

If you experience a problem with your computer, perform the checks in "Lockups and Software Problems" and run the Dell

Diagnostics before you contact Dell for technical assistance. It is recommended that you print these procedures before you

begin.

NOTICE: The Dell Diagnostics work only on Dell™ computers.

NOTE: The Drivers and Utilities CD is optional and may not ship with your computer.

See "System Setup Program" in your XFR630 with Touch Fully Rugged Notebook User's Guide to review your computer's

configuration information, and ensure that the device you want to test displays in system setup and is active.

Start the Dell Diagnostics from either your hard drive or from the optional Drivers and Utilities CD.

6.2.2

The Dell Diagnostics is located on a hidden diagnostic utility partition on your hard drive.

NOTE: If your computer does not display a screen image, contact Dell.

NOTE: If the computer is connected to a docking device (docked), undock it. See the documentation that came

with your docking device for instructions.

1. Ensure that the computer is connected to an electrical outlet that is known to be working properly.

2. Turn on (or restart) your computer.

3. Start the Dell Diagnostics in one of the following two ways:

NOTE: If you wait too long and the operating system logo appears, continue to wait until you

see the Microsoft

1. When the DELL™ logo appears, press <F12> immediately. Select Diagnostics from the boot menu and press

<Enter>.

NOTE: Before attempting option 'b', the computer must be powered down completely.

Windows

desktop; then shut down your computer and try again.