Dell XPS 18 User Manual - Page 35

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Battery Problems

Problems

Battery does not

charge

Possible causes

• Your computer

is not properly

plugged into a

power source.

• You are using an

incorrect power

adapter/cable.

• The power outlet is

not working.

• The power adapter/

cable is loose.

The computer

temperature is lower

than 0 °C or higher

than 35°C.

The battery or power

adapter is damaged.

Possible solution

• Use the supplied

power adapter and

power cable.

• Unplug the power

adapter from the wall

and verify that the

outlet is functioning.

• Unplug the cables

from the wall

outlet and the

computer, check all

connections,then plug

the cables back to the

wall outlet and then to

the computer.

• Verify that the light

on the power adapter

is on. If it is not on,

unplug and re-plug

the power adapter

and/or try another

outlet that is known to

work. If the light still

does not turn on, try

replacing the power

adapter

Charge the battery in an

ambient temperature

between 0°C and 35°C.

Contact Dell or the

manufacturer to

replace the damaged

parts.

Troubleshooting

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