DH Lifelabs Aaira + HEPA AAHE-50WH04C Instruction Manual - Page 9

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Troubleshooting

Symptom

Probable Cause/Solution

Purifier does not

Power cord not securely plugged into outlet. Make sure plug

operate.

is securely inserted.

No AC power. Check fuse or circuit breaker. Replace fuse with

a time delay type or reset the circuit breaker.

Purifier is starting to

3-Stage H13 HEPA filter may be dirty or obstructed.

make noise and the air

Replace filter.

output is low.

HOCl generator is dirty or has contaminated water in it.

Discard any water that is in the generator and thoroughly

clean it, then refill with clean fresh water and non-iodized salt.

Air coming from

NOTE: The first time you use the Purifier, you might perceive

Purifier has a bad odor.

a plastic or paint smell. This is normal, but it should disappear

quickly. If the smell persists or if you sense a burning smell,

please disconnect the unit and contact customer support.

Air quality does not

Windows or doors are open. Constant introduction of dirty

improve as the Purifier

air from outside the room can reduce the effectiveness of the

operates.

Purifier. Close all exterior doors and windows.

Water added to Water

Water level sensor might be defect. Please discard all water

Tank, but water level

in the tank and check again. If it still does not work, contact

indicator is still flashing

Customer Support.

(Low water alert)

1. It takes some time to dissolve the salt and monitor the actual

concentration. If it still does not work after some time, please

follow low salt alert procedure in the instruction to do.

2. If the alert keep popping out, it might be the lime scale

Salt Level indicator

building up in the machine over time, please follow descaling

displayed (Low salt alert)

alert procedure in the instruction to do. Noted that due to the

even after salt has been

different usage environments in different places, the scaling

added

will be slightly different; if the alert has not been released after

descaling procedure, please kindly longer the soaking time or

repeat the descaling procedure one more time. If it sitll does

not work after repeat action, contact Customer Support.

Salt Level indicator

flashing (High salt alert)

Make sure amount of salt added is correct. Please follow high

after salt has been

salt alert procedure in the instruction to do a new batch.

added

Ensure that there are no obstacles near the appliance and that

The appliance is very

it has a minimum of 12 inches (30 cm) of clearance around it for

loud.

optimal operation.

The app does not

operate properly or it

APP only apply to AAHE-50XX04C Wi-Fi Enabled model.

is not possible to sync

If confirmed the device is Wi-Fi Enabled model but not work,

the device with the DH

contact Customer Support.

Lifelabs APP.

FCC Statement

Supplier's Declaration of Comformity:

Trade Name: DH Lifelabs

Models: AAHE-50XX04C/AAHE-50XX04

Responsible Party: Dernier & Hamlyn Inc.

Address: Dernier & Hamlyn Inc., 720 Northgate Parkway, Wheeling, IL 60090

Telephone Number: 1-877-548-9722

This device complies with Part 15 of the FCC Rules. Operation is subject to the following

two conditions: (1) this device may not cause harmful interference, and (2) this device

must accept any interference received, including interference that may cause undesired

operation.

Caution: The user is cautioned that changes or modifications not expressly approved

by the party responsible for compliance could void the user's authority to operate

the equipment. Note: This equipment has been tested and found to comply with the

limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are

designed to provide reasonable protection against harmful interference in a residential

installation. This equipment generates uses and can radiate radio frequency energy

and, if not installed and used in accordance with the instructions, may cause harmful

interference to radio communications. However, there is no guarantee that interference

will not occur in a particular installation. If this equipment does cause harmful

interference to radio or television reception, which can be determined by turning the

equipment off and on, the user is encouraged to try to correct the interference by one or

more of the following measures:

•

Reorient or relocate the receiving antenna.

•

Increase the separation between the equipment and receiver.

•

Connect the equipment into an outlet on a circuit different from that to which the

•

receiver is connected.

•

Consult the dealer or an experienced radio/TV technician for help.