Dell Crystal User Manual - Page 27

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Dell Crystal User Manual
Check if the volume is muted. To enable sound:
Set the correct audio source in Dell Webcam Center. To select the correct audio source:
Test the microphone. Try testing the microphone using an application other than the Dell Webcam Center. To test the
microphone,
If the recording is successful, reset the camera defaults, or reinstall the Webcam Software. See
information.
 

Product Specific Problems

SPECIFIC SYMPTOMS
Screen image is too small
Cannot adjust the monitor with the
buttons on the front panel
 
 Troubleshooting the Speakers
Common Symptoms
No Sound
No audio from the speakers
Distorted Sound
Computer's sound card is used as the
audio source
Distorted Sound
Other audio source is used
Unbalanced Sound Output
Sound from only one side of Speakers
Low Volume
Volume is too low
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1. Click Start®Control Panel®Sound and Audio Devices.
2. Click to uncheck the box next to Mute.
1. In the Dell Webcam Center, click Tools®Audio Source Control.
2. Select Monitor Webcam (C22W) in the Audio Source drop down list.
3. Adjust the Volume slider to obtain the desired audio level.
1. Click Start®Control Panel®Sound and Audio Devices.
2. Click the Voice tab.
3. Click the Test Hardware button and follow the instructions.
WHAT YOU EXPERIENCE
Image is centered on screen, but does not fill
entire viewing area.
OSD does not appear on the screen.
What You Experience
POSSIBLE SOLUTIONS
Perform monitor reset on All Settings.
l
Turn off the monitor, unplug the power cord, and then
l
plug back and turn on the monitor.
Possible Solutions
Ensure that the monitor has power.
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If the monitor has no power, see
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common problem.
Set all volume controls to their maximum and ensure that the mute option is
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not enabled.
Play some audio content on the computer (example, audio CD, or MP3).
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Test the Speaker using another audio source (For example: USB or HDMI).
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Clear any obstructions between the Speakers and the user.
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Set all Windows volume controls to their midpoints.
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Decrease the volume of the audio application.
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Test the Speakers using another audio source (For example: USB or HDMI).
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Clear any obstructions between the Speakers and the user.
l
Decrease the volume of the audio source.
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Clear any obstructions between the Speakers and the user.
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Set all Windows audio balance controls (L-R) to their midpoints.
l
Test the Speakers using another audio source (For example: USB or HDMI).
l
Clear any obstructions between the Speakers and the user.
l
Set all Windows volume controls to their maximum.
l
Increase the volume of the audio application.
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Test the Speakers using another audio source (For example: USB or HDMI).
l
Using the Camera
Monitor Specific Troubleshooting
for monitor
for more