Dell Axim 500GB Portable External Hard Drive USB 3.0 User Manual - Page 11
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Troubleshooting
This section is designed to walk you through troubleshooting steps in order to
identify solutions to commonly experienced issues with USB-connected
external drives.
Issues and Solutions
Steps Symptom
1
Drive is not recognized by
the system.
2
Slow data transfer rate
3
AutoPlay not popping up
Solution
Check the USB connection.
a
Disconnect and re-connect to a
different USB port.
Check the connection between the
b
USB 3.0 adapter and the drive. The
hard drive LED should turn on if
the hard drive is receiving adequate
power.
Check the USB 3.0 data cable, or try
c
using an alternate cable.
Ensure that the drive is connected to a USB 3.0
port. Refer to the user guide of your computer
manufacturer to determine the location of the
USB 3.0 ports on your computer.
Check the AutoPlay settings in
a
Windows.
Open AutoPlay by clicking the Start
b
button, and then clicking Control
Panel. In the search box, type
autoplay, and then click AutoPlay in
the options.
To turn AutoPlay on, select the Use
c
AutoPlay for all media and devices
checkbox.
Troubleshooting
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