Dell PowerVault MD3260i Series Troubleshooting Manual - Page 16

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Also for Dell PowerVault MD3260i Series: Hardware And Software Manual (25 pages), Installation Manual (11 pages), Getting Started Manual (10 pages), Information Update (8 pages), Rack Installation Instructions (2 pages), Setting Up (2 pages), Troubleshooting Manual (20 pages), Deployment Manual (24 pages)

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Dell PowerVault MD3260i Series Troubleshooting Manual

Troubleshooting Management Port Device Discovery Issues

If your Ethernet management ports are properly configured but you are having problems discovering
storage arrays or RAID controller modules, refer to the following table below.
NOTE: Many device discovery problems are similar to those detailed in Table 1 for the Ethernet management port,
although they occur during the discovery process.
Table 6. Diagnosing Device Discovery Problems
Issue/Problem
Firewall is blocking discovery of
management port
RAID controller modules are not
running
RAID controller module in
Lockdown mode
RAID controller module is in
Offline mode
Recommendation
Ensure that TCP and UDP ports 2463 are open on
your firewall. MD Storage Manager uses both ports
for discovery and management. Verify that the
firewall settings in your local environment do not
block your ports.
A RAID controller module cannot be added to the
management view in MDSM until it has successfully
completed its boot process.
To verify that a RAID controller module has
successfully booted, perform one of the following:
•
Check the Enclosure Status LED
front of the storage array. (See Table 2, LED
Enclosure Status Values.)
•
Using the procedure described in Using a
Serial Cable to Configure Your Management
Port, connect to the serial port of the MD
storage array and observe your RAID
controller boot sequence. If
SODMainComplete is displayed, the RAID
controller has successfully booted and should
be visible to MDSM.
If a RAID controller module detects certain error
conditions, it enters a Lockdown mode. While in
this mode, the Ethernet management ports will
respond to
commands but a full management
ping
session cannot be established. Check the
Controller Fault LED or System Identification ID
LED on the RAID controller. If either LED is solidly
lit (Controller Fault LED is amber or System
Identification ID LED is blue), contact your Dell
technical support representative.
Similar to a Lockdown state, a RAID controller
module may also go into Offline status. However,
while in an Offline status, the Ethernet
management port will not respond to a
command. Check the LEDs on the RAID controller
at the
ping