Dell S4810-ON Installation Manual - Page 42
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Managing Your
Log in to iSupport and select the Service Request tab to view all open cases and
Case
Return Materials Authorizations (RMAs).
Technical
Log in to iSupport and select the Documents tab. You can access this page without
Documentation
logging in using the Documentation link on the iSupport page.
Contact
E-mail: [email protected]
Information
Web:
Telephone:
•
•
Requesting a Hardware Replacement
To request replacement hardware, follow these steps.
1.
Determine the part number and serial number of the component.
2.
Request an RMA number from TAC by opening a support case. Open a support case by:
•
Using the Create Service Request form on the iSupport page (refer to
Assistance
Center).
•
Contacting Dell Networking directly by email or by phone (refer to
Assistance
Center). Provide the following information when using email or phone:
– Part number, description, and serial number of the component.
– Your name, organization name, telephone number, fax number, and email address.
– Shipping address for the replacement component, including a contact name, phone number,
and email address.
– A description of the failure, including log messages.
42
http://www.dell.com/support
US and Canada: 1.866.965.5800
International: +1.408.965.5800
Contacting the Technical
Contacting the Technical
Technical Support