EarthQuake DB-12 Installation & Reference Manual - Page 5
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Five (5) year limited warranty
Earthquake warrants the original purchaser that all Factory Sealed New Audio
Products to be free from defects in material and workmanship under normal and
proper use for a period of five (5) years from the date of purchase (as shown on the
original bill of sale with serial number affixed/written on it). The five (5) year warranty
period is valid only if an authorized Earthquake dealer properly installs the product and
the warranty registration card is properly filled out and sent to Earthquake Sound
Corporation. If a non-authorized party installs the product, a ninety (90) day warranty
period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
First year: Earthquake pays for labor, parts, and ground freight (only in US
mainland, not including Alaska and Hawaii. Shipping to us is not covered).
Second year: Earthquake pays for labor and parts only, customer must pay
freight both ways.
Third, fourth & fifth year: Earthquake pays labor only. Customer must pay for
parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and
deemed to have no problem(s) will not be covered by the five (5) year limited warranty.
Customer will be charged a minimum of one (1) hour of labor (at the ongoing rates)
plus shipping charges back to customer.
(C ) Earthquake will repair or replace at our option all defective products/parts
subject to the following provisions:
Defective products/parts have not been altered or repaired by other than an
Earthquake factory-approved technicians.
Products/parts are not subjected to negligence, misuse, improper use or accident,
damaged by improper line voltage, used with incompatible products or have its serial
number or any part of it altered, defaced or removed, or have been used in any way
that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused,
including but not limited to the following:
Damages to speaker cabinet and cabinet finish due to misuse, abuse or improper
use of cleaning materials/methods.
Bent speaker frame, broken speaker connectors, holes in speaker cone, surround
dust cap, burnt speaker voice coil.
Fading and/or deterioration of speaker components & finish due to improper
exposure to elements.
Bent amplifier casing, damaged finish on the casing due to abuse, misuse or
improper use of cleaning material.
Burnt tracers on PCB.
Specifications are subject to change without notice.
EARTHQUAKE SOUND • 5-YEAR LIMITED WARRANTY
EARTHQUAKE SOUND 5-YEAR LIMITED WARRANTY
Product/part damaged due to poor packaging or abusive shipping conditions.
Subsequent damage to other products.
A
warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the sales invoice. Warranty card
is located on the last page of this manual.
(E) Service Request:
To receive product service, contact Earthquake Service Department at (510)
732-1000 and request an RMA number (Return Material Authorization). Items shipped
without a valid RMA number will be refused. Make sure you provide us with your
complete/correct shipping address, a valid phone number, and a brief description of
the problem you are experiencing with the product. In most cases, our technicians
might be able to resolve the problem over the phone; Thus, eliminating the need to
ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage and prevent repackaging cost (at the ongoing rates). Shipper claims
regarding items damaged in transit must be presented to carrier. Earthquake Sound
Corporation reserves the right to refuse improperly packed product. Original bill of sale
must accompany product returned to service. We encourage you to include with the
package a written description of the problem. Ship product to: Earthquake Sound
Corp. 2727 McCone Avenue, Hayward, CA 94545. Ph: (510) 732-1000. You are
responsible for the cost of shipping the product to Earthquake Sound Corporation.
(G) Disputes Resolution:
All disputes between clients and Earthquake Sound Corporation resulting
from the five (5) year limited warranty policy must be resolved according to the laws &
registration of the county of Alameda California.
PRODUCT REGISTRATION
This Earthquake DB subwoofers can be registered by returning the Product
Registration card attached to this manual or by visiting
http://earthquakesound.com/form_reg.htm . Please also retain the bill of sale, which
represents proof of purchase and helps expedite warranty issues.
We recommended that you place or write
your serial number here for future
reference, if necessary.
SERIAL NUMBER
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