EarthQuake DBXI-10 Installation & Reference Manual - Page 2
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Five (5) year limited warranty
Earthquake warrants the original purchaser that all Factory Sealed New Audio
Products to be free from defects in material and workmanship under normal
and proper use for a period of five (5) years from the date of purchase (as shown
on the original bill of sale with serial number affixed/written on it). The five (5)
year warranty period is valid only if an authorized Earthquake dealer properly
installs the product and the warranty registration card is properly filled out and
sent to Earthquake Sound Corporation. If a non-authorized party installs the
product, a ninety (90) day warranty period will be applied.
(A) Five (5) years limited warranty plan coverage guidelines:
• First year: Earthquake pays for labor, parts, and ground freight (only in US
mainland, not including Alaska and Hawaii) (shipping to us is not covered).
• Second year: Earthquake pays for labor and parts only, customer must pay
freight both ways.
• Third, fourth & fifth year: Earthquake pays labor only. Customer must pay
for parts and freight both ways.
(B) Warning:
Products (sent for repair) that are tested by Earthquake technicians and
deemed to have no problem(s) will not be covered by the five (5) year limited
warranty. Customer will be charged a minimum of one (1) hour of labor (at the
ongoing rates) plus shipping charges back to customer.
(C) Earthquake will repair or replace - at our option - all defective
products/parts subject to the following provisions:
• Defective products/parts have not been altered or repaired by other than an
Earthquake factory-approved technician.
• Products/parts are not subjected to negligence, misuse, improper use or
accident, damaged by improper line voltage, used with incompatible products
or have its serial number or any part of it altered, defaced or removed, or have
been used in any way that is contrary to Earthquake's written instructions.
(D) Warranty Limitations:
Warranty does not cover products that have been modified or abused,
including but not limited to the following:
• Damages to speaker cabinet and cabinet finish due to misuse, abuse or
improper use of cleaning materials/methods.
• Bent speaker frame, broken speaker connectors, holes in speaker cone,
PRODUCT REGISTRATION
Your subwoofer(s) be registered by returning the Product Registration card attached to this manual or by visiting
www.earthquakesound.com/form_reg.htm. Please also retain the bill of sale, which represents proof of purchase
and helps expedite warranty issues.
Specifications are subject to change without notice.
2
EARTHQUAKE SOUND 5-YEAR LIMITED WARRANTY
surround & dust cap, burnt speaker voice coil.
• Fading and or deterioration of speaker components & finish due to
improper exposure to elements.
• Bent amplifier casing, damaged finish on the casing due to abuse, misuse
or improper use of cleaning material.
• Burnt tracers on PCB.
• Product/part damaged due to poor packaging or abusive shipping
conditions.
• Subsequent damage to other products.
A
warranty claim will not be valid if the warranty registration card is not
properly filled & returned to Earthquake with a copy of the sales invoice.
Warranty card is located on the last page of this manual.
(E) Service Request:
To receive product service, contact Earthquake service department at (510)
732-1000 and request an RMA number (Return Material Authorization). Items
shipped without a valid RMA number will be refused. Make sure you provide us
with your complete/correct shipping address, a valid phone number, and a brief
description of the problem you are experiencing with the product. In most cases,
our technicians might be able to resolve the problem over the phone; thus,
eliminating the need to ship the product.
(F) Shipping Instructions:
Product(s) must be packaged in its original protective box(es) to minimize
transport damage. Shipper claims regarding items damaged in transit must
be presented to carrier. Earthquake Sound Corporation reserves the right to
refuse improperly packed product. Original bill of sale must accompany
product returned for service. We encourage you to include with the package
a written description of the problem. Ship product to: Earthquake Sound
Corp. 2727 Mc Cone Avenue, Hayward, CA 94545. Ph (510) 732-1000. You
are responsible for the cost of shipping the product to Earthquake Sound
Corporation.
(G) Disputes Resolution:
All disputes - between clients and Earthquake Sound Corporation - resulting
from the five (5) years limited warranty policy must be resolved according to
the laws & regulations of the county of Alameda -California.
EARTHQUAKE SOUND • EARTHQUAKE SOUND 5-YEAR LIMITED WARRANTY
We recommended that you place or write
your serial number here for future
reference, if necessary.