•
Driver Rollback This Microsoft Windows XP feature
is part of the Windows Installer program used with the
Add or Remove Programs utility in the Control Panel. It
can revert to the previous version of a driver program if
an installation fails when you are installing a new version
of the driver program. For more information, type
Rollback into the Search box in Help and Support.
•
System Restore This Microsoft Windows XP feature
allows you to bring your computer configuration back to
a previous time when a current software problem may
not have existed. The feature does this by creating a
"restore point" where it records the PC settings at that
time and date. The installation of some software
automatically sets a restore point for you, but it is
recommended to manually set restore points, especially
before installing or downloading additional software.
When using Add Programs from the Add or Remove
Programs feature under the computer Control Panel, the
operating system automatically creates a restore point
before it adds the software. If you experience a problem
that you think may be due to software on your computer,
use System Restore to return the PC to a previous restore
point. For more information, type System Restore into the
Search box in Help and Support.
Problem/Status
You installed a new application or
device driver
An application does not work
A device driver does not work
PC stops responding or does not work
You replaced the hard disk drive or
removed the partition
Creating Recovery CDs/DVDs
1 You can recover (bring back) the operating system and programs that were included on your hard drive just as they
were when you bought the computer.
A hard disk drive is a disk inside the computer that stores the operating system, programs, and data.
NOTE:
•
Application and Driver Recovery If the problem
with the PC seems to be with only one program or one
driver, it may be that the application program or the
driver program is damaged. You can reinstall individual
factory-installed application programs and driver
programs by using the HP Application Recovery program
(select models only); see "Application Recovery."
•
System Recovery Use the HP PC System Recovery
program as a last resort to reinstall the software. Perform
System Recovery using the hard disk drive partition first;
see "System Recovery." If necessary, next perform System
Recovery using the recovery discs and choose Standard
Recovery; see "System Recovery Using Recovery Discs."
Finally, if necessary, perform System Recovery using the
recovery discs and choose full System Recovery.
Before using the HP PC System Recovery program or the
HP Application Recovery program, use System Restore.
NOTE:
Recovery image in a partition area of the disk drive. The
PC does not include recovery discs in the accessory box,
but you can make your own recovery CDs or DVDs; see
"Creating Recovery CDs/DVDs."
When your PC stops working correctly, the Restart, Turn Off
Computer, and Driver Rollback methods (described above)
may resolve the problem. After you have tried these three
methods, if needed, try the remaining actions, using the
table that follows as a quick reference.
For the specific PC problem, try the method listed as #1,
then #2, and then #3.
Microsoft
Application
System
Recovery
Restore
program
1
1
1
Your PC hard disk drive contains the System
System Recovery
from the hard
disk partition
2
3
1
2
2
System Recovery
from the recovery
CDs/DVDs
3
1
7
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