Internet Access
Symptom
Cannot connect to the
Internet.
Keyboard and Mouse
Symptom
Keyboard commands and
typing are not recognized
by the PC.
Wireless keyboard does not
work after installation or is
not detected.
Mouse does not respond to
movement or is too slow.
Mouse does not work after
installation or is not
detected.
Problem
Internet Service Provider (ISP)
account is not set up properly.
Modem is not set up properly.
Web browser is not set up
properly.
Problem
Keyboard connector is not
properly connected.
Program in use has stopped
responding to commands.
Keyboard is damaged.
Keyboard batteries are low or
empty.
Mouse connector is not
properly plugged into the
back of the PC.
Program in use has stopped
responding to commands.
Surface in use for roller-ball
type mouse is too smooth.
Mouse is not connected
properly.
Wireless mouse batteries are
low or empty.
Solution
Verify Internet settings, or contact your ISP for assistance.
Reconnect the modem, verifying connections.
Note that your PC may also have an Ethernet network interface
(also called a network interface card, or NIC) that connects to a
LAN (local area network). Although it looks similar to the modem
connector, the RJ-45 Ethernet network connector is not the same.
Verify that you are using the modem connector. Do not connect a
telephone cable to the NIC. Do not plug a network cable into a
telephone service line; doing so may damage the NIC.
Verify that the Web browser is installed and set up to work with
your ISP.
Solution
Turn off the PC by using the mouse, reconnect the keyboard to the
back of your PC, and turn on your PC.
Restart or turn off your PC using the mouse.
Press the Help ? button on the keyboard to open the Help and
Support Center, or contact Support for replacement details.
Replace the two AA alkaline batteries in the wireless keyboard;
then set the ID channel by pressing the Connect button on the
wireless receiver and then on the keyboard. Refer to the
documentation that came with your wireless set.
Turn off your PC using the keyboard:
Press the Ctrl and Esc keys on the keyboard at the same time
1
to display the Start menu.
Use the up arrow or down arrow key to select Turn Off
2
Computer, and then press the Enter key on the keyboard.
Use the up arrow or down arrow key to select Turn Off, and
3
then press the Enter key.
After the shutdown is complete, plug the mouse connector into the
back of your PC and turn on your PC.
Restart your PC by using the keyboard. If possible, save any open
files and close open applications before restarting.
Use a mouse pad or other rough surface for the mouse.
Try unplugging and then reconnecting the mouse cable to
your PC.
Replace the two AA alkaline batteries in the mouse; then set the
ID channel by pressing the Connect button on the wireless
receiver and then on the mouse. Refer to the documentation that
came with your wireless set.
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