HP 3000 969KS/420 Manual - Page 11

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Claims Procedures

Notify the nearest Hewlett-Packard Sales and Support Office if the shipment is incomplete or

damaged. If the damage occurred in transit, notify the carrier as well.

Hewlett-Packard will arrange for replacement or repair without waiting for settlement of claims

against the carrier. In the event of damage in transit, retain the shipping container and packing

material for inspection.

The containers and shipping materials used in factory packaging should be used if reshipment of

components becomes necessary. If these are not available, containers and shipping material identical

to those used in the factory are available through the HP Sales and Service Office. Similar

commercially available material can also be used for shipment.

If the components are returned to the factory for servicing, attach a tag to the component specifying

the required service, computer model number, and full serial number (found on the System

Information Label). In any subsequent correspondence, refer to the computer model number and full

serial number of the system in question.

Be sure to mark the container FRAGILE. Whenever possible, arrange shipment with a qualified

electronics equipment mover.

HP computer equipment can be stored or shipped in environments that are within the following

limits:

Specification

Storage Temperature:

Non-operating Humidity:

The components should be protected at all times from environmental extremes that can cause

condensation within the component. When installing components or a new system, allow time before

operation for the temperature of the equipment to stabilize.

Limit

-40° C to 65° C(-40° F to 149° F)(without internal DDS

drive)

-40° C to 45° C (-40° F to 113° F) (tape media specification)

5% to 80% RH non-condensing, less than 30% RH/hr rate of

change

Introduction 3