365id Scanner Installation Manual - Page 9

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INSTALLATION MANUAL

Frequently asked questions

Activity
The indicators are flashing from left to right.
®
The 365id Scanner
lacks an Internet
connection.
No indicator is lit up.
®
The 365id Scanner
lacks power.
When scanning an ID document, the white
indicator is lit up for more than five seconds.
The 365id Scanner's Internet connection
is slow.
When scanning an ID document, the white
indicator is lit up for about one minute and
®
then the 365id Scanner
The internet connection is too slow.
The indicator light is blinking blue (the one
that is normally purple).
®
The 365id Scanner
is currently updating its
software.
®
The 365id Scanner
is not steady and
secure on the table.
®
The 365id Scanner
is beeping.
®
The 365id Scanner
behaves abnormally.
VERIFIED. EVERYWHERE.
EVERYTIME.
Action
Make sure the network cable is connected both to
the 365id Scanner
Contact your Internet supplier or IT department.
Ensure your outlet works and connect the
power-adaptor again.
Ensure the power adaptor is properly connected on
the bottom of the 365id Scanner
Contact your internet supplier, or IT department.
The 365id Scanner
connection to ensure proper functionality.
restarts.
Contact your internet supplier, or IT department.
Do not touch the scanner and wait for it to turn back
to the normal purple indication.
Ensure the cables leave the scanner from the
recessed area, and that the clips hold the cables
in place.
Ensure there is no forgotten document or other
object in the 365id Scanner
Ensure there is no forgotten document or other
object in the 365id Scanner
Restart the 365id Scanner
cable and inserting it again.
Page 19
®
and to your internet outlet
®
.
®
requires a faster Internet
®
.
®
.
®
by removing the power
365id.com