Panasonic BMET500 - CAMERA HEAD UNIT Operating Instructions Manual - Page 19

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TROUBLESHOOTING

Check to see the following before request for repair.

If a trouble cannot be corrected even after checking and trying remedy, contact your dealer.

Problem

System does not power up.

Enrollment/Recognition is invalid.

Check item

The power of the control unit may be

turned off. (The control unit supply the

power to the unit.)

Third party external power may be off.

This unit may be disconnected from the

control unit.

Your iris data, ID, or password may not

have been registered.

Your ID or password may be wrong.

The front panel may have dust or be

damaged.

The coaxial cable may not be connected

between the unit's coaxial cable connector

and the control unit's iris camera connector

(CAMERA 1 to 3).

You may not have opened your eyes

widely during capturing.

You were wearing glasses or sunglasses

at the time of recognition.

Smudges may be on the lenses.

You may be wearing sunglasses whose

lens color is too dark to be captured.

A contact lens may have slipped off the

eye's corneal surface, and the contact

edge may be hiding the iris images.

Remedy

Confirm if the power of the control unit

is turned on. (Refer to the control unit's

operating instructions.)

Refer to the dealer or service person-

nel.

Refer to the system administrator.

Remove the dust from the front panel.

If the panel has been damaged,

replace it with a new one.

(Refer to p.15.)

Confirm the connection. (Refer to p.13.)

Open your eye widely during capturing.

Take off your glasses/sunglasses before

recognition.

Wipe the lenses with a cloth before

recognition.

Take off your sunglasses before recogni-

tion.

Move the contact lens back to the

corneal surface by blinking.