HP 2X16 - Port KVM Quickspecs - Page 7

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QuickSpecs

Service and Support, HP Care Pack, and Warranty Information

Service and Support Offerings (HP Care Pack Services)

Hardware Installation (Electronic)

Three-year limited warranty, including hardware diagnostic support, pre-failure warranty (coverage of hard drives, memory and

processors). The warranty is fully supported by HP Services and a worldwide network of resellers and service providers. In addition

90-day's getting started software telephone support may be covered under the warranty or available for an additional fee.

Enhancements to warranty services are available through HP Care Pack services.

NOTE:

NOTE: Limited warranty is 3 year parts only.

NOTE:

Care Pack services provide a range of life cycle support options that let you choose the service levels that meet your business

requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up

Education courses

Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours, 7 days call window with

options including 4-hour response or 6-hour Call To Repair

Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and VMWare-based IT solutions

helping to deliver high level of application availability. Response times range from 30 mins for critical problems to 2 hours.

System Management, Performance Services and Mission Critical Support Solution

HP Care Pack Services include HP branded hardware options qualified for the server, purchased at the same time or afterwards,

internal to the enclosure, as well as 22" and smaller external monitors and tower UPS options up to 3KVA. 22" and smaller external

monitors will be covered at the same service level and coverage period as the server. For servers or storage systems installed within a

rack, service also covers all HP qualified rack options installed within the same rack.

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or resellers or visit our worldwide

NOTE:

Web site on the internet at:

NOTE:

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us at:

NOTE: Additional information regarding worldwide limited warranty and technical support is available at:

NOTE:

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

http://www.hp.com/hps/carepack

DA - 11834

Canada — Version 15 — January 11, 2008

HP Server Console Switches

http://www.hp.com/hps

U2871E

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