QuickSpecs
Service and Support
Service and Support
Recommended HP Care Pack Services for your HP product
Optimized Care
Standard Care
HP Technology Services
When you buy HP BladeSystem Options for your HP BladeSystem, it is also good time to think about
services. HP Technology Services offers you technical consultants and support expertise to solve your
most complex infrastructure problems, giving you one call to make, fast answers, and global reach. We
help keep your business running, boost availability, and avoid downtime.
Protect your business beyond warranty with HP Care Pack Services
HP Care Pack services provide total care and support expertise with committed response choices designed
to meet your IT and business needs.
HP Foundation Care services offer scalable, reactive support-packages for HP industry-standard servers
and software. You can choose the type and level of service that is most suitable for your IT and business
needs. HP Collaborative Support offers hardware and basic software support with enhanced call
management. If you are running business critical environments, HP offers Proactive Care. This service
helps you deliver high levels of system availability through proactive service management and advanced
technical response.
HP Proactive Care 3-Year 6-hour Call-to-Repair Response
Combined reactive and proactive support for hardware and software helping optimize your systems and
delivering high levels of availability through proactive service management and advanced technical
response. Hardware problem resolution to return the hardware in operating condition within 6 hours of the
initial service request. A Technical Account Manager, as your single point of contact, will own your call or
issue end to end until resolved.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware is installed
smoothly, efficiently, and with minimal disruption of your IT and business operations
HP Proactive Care 3-Year 24x7 4-hour Response
This service gives you combined reactive and proactive support including rapid access to our Advanced
Solution Center to manage and prevent problems and a Technical Support Specialist with a broad level of
technical knowledge that will engage with additional technical expertise as needed from HP's vast global
resources.
http://h20195.www2.hp.com/v2/GetPDF.aspx/4AA3-8855EEE.pdf
HP Installation of ProLiant Add On Options Service
This easy-to-buy, easy-to-use HP Care Pack service helps ensure that your new HP hardware is installed
smoothly, efficiently, and with minimal disruption of your IT and business operations.
DA - 14612 Canada — Version 6 — January 17, 2014
HP 6125XLG Ethernet Blade Switch
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