Biomorph Level 3Plus Manual - Page 13

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Troubleshooting Guide

For Biomorph Flexo, Level, and Plus Series Desks

Flexo Series

Level Series

Check for obstructions above, below and around the

desk that may impede movement through the desk's full

adjustment range of 22" - 48.5" . If there is anything more

than 18" high under either surface then it will cause an

obstruction and error E29 when the surface is lowered to

the lowest position to reset the system, and cause the

system to freeze.

Re-check the power outlet with another electrical

device to ensure that you have power to the desk.

Check power cord connection to controller box, and check

all other connections from the legs and switch(es) to the

controller box.

Once the desk has lowered to its lowest point allow the

table to come to a complete stop and then take you ﬁnger

the down button, then press the down button again for 5-10

sec-onds until the desk adjusts up the fraction of an inch

and shows the height. This may need to be attempted up to

three times in suc-cession before movement is seen

depending on the reason why the table needs to be reset.

The digital readout may cycle through several E codes - this

is normal.

Plus Series

QUESTIONS? PLEASE CALL TECH SUPPORT

AT 917 328 8955 when you are in front of the

desk for real-time diagnosis.

Hold the DOWN button to cycle the table to its lowest

position. If the table does not move at ﬁrst take your ﬁnger

button, and then immediately press and hold the down

button until the desktop is at the lowest position, aprx. 22"

With the desk lowered in the lowest position press and

hold the down button for 5-10 seconds. The table will adjust

up and down a fraction of an inch, and may show E codes if

the switch has a display, which is normal, then show the

height. This is the sign that the table has fully reset.

For dual surface Plus Series desks, you must reset both front

and rear surfaces, by starting with the front then using the

round toggle button to operate the rear surface and repeating

the procedure.

If the above does not work initially then unplug all

electrical connections and re-plug all connections back in to

ensure good connections with all electrical parts, and repeat

the above process. At this point the table should adjust up

and down freely. If you have a dual surface desk then this

procedure must be done with both surfaces using the

toggle button.

If the surface(es) will not move at all after the above proce-

dure note the E Code (if any) and call us at 888 302 3375 for

fur-ther troubleshooting support.