Cisco 3020 - Cisco Catalyst Blade Switch Quickspecs - Page 4

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QuickSpecs

Models and Options

HP Service and Support

Offerings

This product is covered by a global limited warranty and supported by HP Services and a worldwide

network of HP Authorized Channel Partners. Hardware diagnostic support and repair is available for

three years from date of purchase. Support for software and initial setup is available for 90 days from

date of purchase. Additional support may be covered under the warranty or available for an additional

fee. Enhancements to warranty services are available through HP Care Pack services or customized

service agreements.

NOTE: The Cisco Catalyst Blade Switch 3020 Limited Warranty includes 1 year Parts, 1 year Labor, 1-

NOTE:

year on-site support and 3-years software updates.

Care Pack services provide a range of life cycle support options that let you choose the service levels

that meet your business requirements, from basic to mission-critical.

A full range of HP Care Pack hardware and software services are available including:

Installation and start up

Education courses

Extended onsite hardware coverage hours from same business day 13 hours, 5 day to 24 hours,

7 days call window with options including 4-hour response or 6-hour Call To Repair

Comprehensive range of software technical support for Microsoft, Linux, ProLiant Essentials and

VMware-based IT solutions helping to deliver high level of application availability. Response times

range from 30 mins for critical problems to 2 hours.

System Management, Performance Services and Mission Critical Support Solution

HP Care Pack services for the c7000 and c3000 Enclosure cover the enclosure, power supplies and

fans. HP qualified rack options are covered by these services when installed within the same rack. HP

supported c-Class enclosure devices including pass thru, Ethernet interconnect and virtual connect

modules are also covered by the c7000 and c3000 enclosure Care Pack services.

NOTE: For more information on HP Care Pack services, contact any of our worldwide sales offices or

NOTE:

resellers or visit our worldwide Web site on the internet at:

NOTE:

NOTE: For more complete information on HP Services offerings, customers and resellers, please visit us

at:

http://www.hp.com/hps

NOTE:

NOTE: Additional information regarding worldwide limited warranty and technical support is available

at:

http://h18004.www1.hp.com/products/servers/platforms/warranty/index.html

DA - 12515

Worldwide — Version 7 — November 12, 2007

Cisco Catalyst 3020 Blade Switch for HP c-Class

http://www.hp.com/hps/carepack

BladeSystem

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