Cisco Catalyst 3560-X-24P Datasheet - Page 22
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Your formal warranty statement, including the warranty applicable to Cisco software, appears in the Cisco
information packet that accompanies your Cisco product. We encourage you to review carefully the warranty
statement shipped with your specific product before use.
Cisco reserves the right to refund the purchase price as its exclusive warranty remedy.
For further information on warranty terms, visit http://www.cisco.com/go/warranty. Table 14 provides information
about the enhanced limited lifetime hardware warranty.
Table 14.
Device Covered
Warranty Duration
EoL Policy
Hardware Replacement
Effective Date
TAC Support
Cisco.com Access
Software Policy for Cisco Catalyst 3750-X and 3560-X Series Switches
Customers with Cisco Catalyst LAN Base and IP Base software feature sets will be provided with maintenance
updates and bug fixes designed to maintain the compliance of the software with published specifications, release
notes, and industry standards compliance as long as the original end user continues to own or use the product or up
to one year from the end-of-sale date for this product, whichever occurs earlier. Customers with licenses for our
premium software images require a service support contract such as Cisco SMARTnet
updates.
This policy supersedes any previous warranty or software statement and is subject to change without notice.
Cisco and Partner Services for Next-Generation Cisco Catalyst Fixed Switches
Enable the innovative, secure, intelligent edge in the Borderless Network Architecture using personalized services
from Cisco and our partners. Through a discovery process that begins with understanding your business objectives,
we help you integrate the next-generation Cisco Catalyst fixed switches into your architecture and incorporate
network services onto that platform. Sharing knowledge and leading practices, we support your success every step
of the way as you deploy, absorb, manage, and scale new technology. Choose from a flexible suite of support
services designed to meet your business needs and help you maintain high-quality network performance while
controlling operational costs. (See Table 15.)
Table 15.
Technical Services
© 2010 Cisco and/or its affiliates. All rights reserved. This document is Cisco Public Information.
Enhanced Limited Lifetime Hardware Warranty
Cisco Enhanced Limited Lifetime Hardware Warranty
Applies to Cisco Catalyst 3750-X and 3560-X Series Switches
As long as the original end user continues to own or use the product, provided that fan and power supply warranty is
limited to 5 years.
In the event of discontinuance of product manufacture, Cisco warranty support is limited to 5 years from the
announcement of discontinuance.
Cisco or its service center will use commercially reasonable efforts to ship a replacement for next business day delivery,
where available. Otherwise, a replacement will be shipped within ten (10) working days after receipt of the RMA request.
Actual delivery times might vary depending on customer location.
Hardware warranty commences from the date of shipment to customer (and in case of resale by a Cisco reseller, not
more than 90 days after original shipment by Cisco).
Cisco will provide during business hours, 8 hours per day, 5 days per week basic configuration, diagnosis, and
troubleshooting of device-level problems for up to a 90-day period from the date of shipment of the originally purchased
Cisco Catalyst 3750-X or 3560-X product. This support does not include solution or network-level support beyond the
specific device under consideration.
Warranty allows guest access only to Cisco.com.
Technical Services Available for Cisco Catalyst 3750-X and 3560-X Switches
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