Shimano E6000 Series User Manual - Page 33
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Troubleshooting
Assist function
Symptom
Assistance is not being
provided.
Assistance is not being
provided.
Assist traveling distance is
too short.
Pedaling is stiff.
Cause / Possibility
Is the battery sufficiently charged?
Are you riding on long slopes in summer
weather or riding for a long time carrying a
heavy load?
The battery may be overheating.
The drive unit (DU-E6000 / DU-E6001 /
DU-E6050), cycle computer (SC-E6000) or
assist switch (SW-E6000) may be connected
incorrectly or there may be a problem with
one or more of them.
Is the speed too high?
Are you pedaling?
Is the assist mode set to OFF?
Is the power for the cycle computer turned
on?
The traveling distance may become shorter
depending on road conditions, the gear
position and whether the light are ON or OFF.
The battery characteristics will drop during
winter weather.
The battery is a consumable part. Repeated
recharging and long periods of use will
cause the battery to deteriorate (lose its
performance).
Are the tires inflated to a sufficient pressure?
Is the assist mode set to OFF?
The battery may be running low.
Did you turn on the power with your foot
placed on the pedal?
Check the battery charge. If the battery is
nearly spent, recharge it.
Turn off the power, wait for a while and
then check once more.
Contact the place of purchase.
Check the Cycle Computer display.
Assistance is not provided at speeds of
25 km/h or more.
The bicycle is not a motorbike, so you need
to operate the pedals.
Set the assist mode to HIGH. If you still do
not feel that assistance is being given,
contact the place of purchase.
Hold down the power switch to turn on the
power. If you still do not feel that assistance
is being given, contact the place of purchase.
Check the battery charge. If the battery is
nearly spent, recharge it.
This is not a sign of a problem.
If the distance that can be traveled on a
single charge is very short, replace the
battery with a new one.
Use a pump to add air.
Set the assist mode to HIGH. If you still do
not feel that assistance is being given,
contact the place of purchase.
After charging the battery well, check the
level of assistance again. If you still do not
feel that assistance is being given, contact
the place of purchase.
Turn on the power again without putting
pressure on the pedal. If you still do not
feel that assistance is being given, contact
the place of purchase.
31
Remedy