Samsung ACE User Manual - Page 7

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Troubleshooting

1. I see 'No Service' on the screen or I cannot log

on to a network when I turn on my Samsung

ACE smartphone :

It may take a few minutes for your smartphone to

log on to a network. If the problem persists, ensure

that your smartphone is set to Int'l GSM mode and/

or manually select a network.

2. I can't send or receive email or launch

my browser:

The network you are on may not support data

roaming. Switch to a network that supports data.

3. My text messages are not being delivered:

Check that you are entering the number correctly

and make sure that text messaging service is

available in the area you are visiting.

4. I cannot access my voicemail:

Ensure that you are calling your own number using

the appropriate dialing code. Merely pressing the "1"

key before your number will not work while roaming.

5. I am not able to get service:

a) Verify that you have selected the appropriate

mode for your country of travel (GSM or CDMA).

For example, if you are travelling to a country with

GSM service, you must select the Int'l GSM mode.

b) Verify that your SIM card is in your Samsung

ACE smartphone and that it is inserted properly.

If your SIM card is missing or if it is inserted

incorrectly, your smartphone will display the

following message : "The SIM card is missing

or is not valid. You can still make emergency calls

if your service provider supports it." Your phone

will also show a No SIM message on the display

and the SIM card icon, located at the top right

of the screen, will indicate an "x".