Samsung 5 Series User Manual - Page 40

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Samsung 5 Series User Manual

Troubleshooting

¦
If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips apply,
visit samsung.com, then click on Support or call Samsung customer contact centre.
Issue
Picture Quality
TV image does not look as good
as it did in the store.
Picture is distorted : macroblock,
small block, dots, pixelization.
Wrong or missing color with
Component connection.
Poor color or brightness.
Dotted line on the edge of screen.
Picture is black and white with AV
(Composite) input only.
Picture freezes or is distorted
when changing channels or
picture is delayed.
Sound Quality
No sound or sound is too low at
maximum volume.
Picture is good but no sound.
Noise from speaker.
[550_Aus]BN68-01895D-02Eng.indb 38
Solution
First of all, please perform the Picture Test to confirm that your TV is properly displaying
test image.
●
Go to MENU - Support - Self Diagnosis - Picture Test
If the test image is properly displayed, the poor picture may caused by the source or signal.
●
If you have an analog Cable/Set top box, upgrade to the box. Use HDMI or Component
cables to deliver HD picture quality. (Not applied to HD Tuner Built-in models)
●
Cable/Satellite subscriber : Try HD(High Definition) stations from channel line up.
●
Antenna connection: Try HD stations after performing Auto program.
Many HD channels are upscaled from SD(Standard Definition) contents.
N
●
Adjust Cable/Set top box video output resolution to 1080i or 720p. (Not applied to HD
Tuner Built-in models)
●
Compression of video contents may cause picture distortion especially on fast moving
pictures such as sports and action movies.
●
Low signal level can cause picture distortion. This is not a TV issue. Have the antenna
accessed.
●
Make sure the Component cables are connected to the correct jacks. Incorrect or loose
connections may cause color problems or the screen will be blank.
Adjust Picture options in the TV menu (Picture mode, Colour, Brightness,
●
Sharpness).
●
Adjust Energy Saving option in Setup menu.
●
Try picture reset to view the default picture setting (Go to MENU - Picture - Picture
Reset).
●
If picture size is set to Screen Fit, change to :.
●
Change cable/set top box resolution.
●
Confirm Composite (yellow) cable is in yellow jack in source as well as TV.
●
If connected with Cable/ set top box, please try to reset the cable/set top box.
(reconnect AC cord and wait until cable box reboots. It may take up to 20 minutes)
●
Set output resolution of the settop box to 1080i or 720p.
First of all, please perform the Sound Test to confirm that your TV audio is properly
operating.
●
Go to MENU - Support - Self Diagnosis - Sound Test
If the audio is OK, the sound problem may caused by the source or signal.
●
Please check the volume of external device connected to your TV. Then, adjust the TV
volume accordingly.
●
Set the Speaker Select option to TV speaker in the sound menu.
●
Make sure audio cables from an external device are connected to correct audio input
jacks on the TV.
●
Check connected device's audio output option.
●
(ex: You may need to change your external device's audio option to HDMI when you
have HDMI connected to your TV.)
●
If you are using a DVI to HDMI cable, a separate audio cable is required.
●
Remove plug from headphone jack (if available on your TV).
●
Check cable connections. Make sure a video cable is not connected to an audio input.
●
For Antenna/Cable connection, check signal strength. Low signal level may cause
sound distortion.
English - 8
2009-09-16
11:13:05