Samsung 5 Series User Manual - Page 42

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Samsung 5 Series User Manual

Troubleshooting

You may encounter a problem using the oven. In that case, first check the table
below and try the suggestions. If a problem persists, or if any information code
keeps appearing on the display, contact a local Samsung service centre.

Checkpoints

If you encounter a problem with the oven, first check the table below and try the
suggestions.
Problem
General
The buttons cannot be
Foreign matter may
pressed properly.
be caught between the
buttons.
For touch models:
Moisture is on the
exterior.
Child lock is activated.
Power is not supplied.
The time is not displayed.
The Eco (power-saving)
function is set.
The oven does not work.
Power is not supplied.
The door is open.
The door open safety
mechanisms are covered
in foreign matter.
The oven stops while in
The user has opened the
operation.
door to turn food over.
42 English
Cause
Action
Remove the foreign
matter and try again.
Wipe the moisture from
the exterior.
Deactivate Child lock.
Make sure power is
supplied.
Turn off the Eco function.
Make sure power is
supplied.
Close the door and try
again.
Remove the foreign
matter and try again.
After turning over the
food, press the
button
again to start operation.
Problem
The oven has been
The power turns off during
operation.
cooking for an extended
period of time.
The cooling fan is not
working.
Trying to operate the oven
without food inside.
There is not sufficient
ventilation space for the
oven.
Several power plugs are
being used in the same
socket.
There is no power to the
Power is not supplied.
oven.
There is a popping sound
Cooking sealed food or
during operation, and the
using a container with a
oven doesn't work.
lid may causes popping
sounds.
The oven exterior is too hot
There is not sufficient
ventilation space for the
during operation.
oven.
Objects are on top of the
oven.
Cause
Action
After cooking for an
extended period of time,
let the oven cool.
Listen for the sound of the
cooling fan.
Put food in the oven.
There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation.
Keep the gaps specified
in the product installation
guide.
Designate only one socket
to be used for the oven.
Make sure power is
supplied.
Do not use sealed
containers as they may
burst during cooking
due to expansion of the
contents.
There are intake/exhaust
outlets on the front and
rear of the oven for
ventilation. Keep the gaps
specified in the product
installation guide.
Remove all objects on the
top of the oven.