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Chapter 43

Cisco Unified IP Phones

Cisco Unified CallManager provides a service parameter (CFA Destination Override) that allows the

administrator to override Call Forward All (CFA) when the target of the CFA calls the initiator of the

CFA, so the CFA target can reach the initiator for important calls. In other words, when the user to whom

calls are being forwarded (the target) calls the user whose calls are being forwarded (the initiator), the

phone of the initiator rings instead of the call being forwarded back to the target. The override works

whether the CFA target phone number is internal or external.

When the CFA Destination Override service parameter is set to False (the default value), no override

occurs. Ensure the service parameter is set to True for CFA override to work. See

Configuration

configuring service parameters.

Note

CFA override only takes place if the CFA destination matches the calling party and the CFA Destination

Override service parameter is set to True. If the service parameter is set to True and the calling party

does not match the CFA destination, CFA override does not take place, and the CFA remains in effect.

Call Park

Call park allows a user to place a call on hold, so anyone who is configured to use call park on the Cisco

Unified CallManager system can retrieve it.

For example, if a user is on an active call at extension 1000, the user can park the call to a call park

extension such as 1234, and another user can dial 1234 to retrieve the call.

To use call park, you must add the call park extension (in this case, 1234) in Cisco Unified CallManager

Administration when you are configuring phone features. For more information about call park, refer to

Call Park

Call Pickup

Cisco Unified CallManager provides the following types of call pickup:

Call pickup—Allows you to answer a ringing phone in your designated call pickup group.

•

Group call pickup—Allows you to answer incoming calls in another pickup group.

•

Other group call pickup—Allows you to answer incoming calls in a pickup group that is associated

•

with your own group.

All three types of call pickup can operate automatically or manually. If the service parameter,

AutoCallPickupEnabled, is enabled, the Cisco Unified CallManager automatically connects you to the

incoming call after you press one of the following softkeys on the phone:

Pickup—For call pickup (calls in your own pickup group)

•

GPickup—For group call pickup (calls in another pickup group)

•

OPickup—For other group call pickup (calls in a pickup group that is associated with your own pickup

group)

After the call pickup feature is automated, you need to use only one keystroke for a call connection

except for group call pickup. You dial the DN of that other pickup group after you press the GPickup

softkey on the phone.

CTI applications support monitoring of the party whose call is picked up. CTI applications do not

Note

support monitoring of the pickup requester or the destination of the call that is picked up. Hence, Cisco

Unified CallManager Assistant does not support auto call pickup (one-touch call pickup).

OL-14153-01

in the Cisco Unified CallManager Administration Guide for information about

in the Cisco Unified CallManager Features and Services Guide.

Service Parameters

Cisco Unified CallManager System Guide

Phone Features

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