Cisco 7832 Troubleshooting Manual - Page 4

Browse online or download pdf Troubleshooting Manual for IP Phone Cisco 7832. Cisco 7832 10 pages. Ip conference phone
Also for Cisco 7832: Firmware Migration Master Manual (31 pages), Quick Start Manual (2 pages), User Manual (21 pages), Manual (22 pages), Get Started (6 pages), Installation Manual (39 pages), Quick Start Manual (2 pages), Reconfiguration Manual (2 pages), Quick Start (2 pages), Quick Start (2 pages), Manual (30 pages), Instructions Manual (9 pages), Quick Reference (2 pages)

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Phone Displays Error Messages

Problem

Status messages display errors during startup.

Solution

While the phone cycles through the startup process, you can access status messages that might provide you

with information about the cause of a problem. See the "Display Status Messages Window" section for

instructions about accessing status messages and for a list of potential errors, their explanations, and their

solutions.

Phone Cannot Connect Using DNS

Problem

The DNS settings may be incorrect.

Solution

If you use DNS to access the TFTP server or Third-Party Call Control Manager, you must ensure that you

specify a DNS server.

Configuration File Corruption

Problem

If you continue to have problems with a particular phone that other suggestions in this chapter do not resolve,

the configuration file may be corrupted.

Solution

Get a new configuration file remotely from the provisioning server using

Cisco IP Phone Cannot Obtain IP Address

Problem

If a phone cannot obtain an IP address when it starts up, the phone may not be on the same network or VLAN

as the DHCP server, or the switch port to which the phone connects may be disabled.

Solution

Ensure that the network or VLAN to which the phone connects has access to the DHCP server, and ensure

that the switch port is enabled.

Cisco IP Conference Phone 7832 Multiplatform Phones Administration Guide

Troubleshooting

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