Samsung UN26D4003BD User Manual - Page 30

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Other Information

If the TV seems to have a problem, first try this list of possible problems and solutions. If none of these troubleshooting tips

apply, visit samsung.com, then click on Support, or call Samsung customer service at 1-800-SAMSUNG.

Issues

Poor picture

The TV image does not look as good as

it did in the store.

The picture is distorted: macroblock

error, small block, dots, pixelization.

Color is wrong or missing.

There is poor color or brightness.

There is a dotted line on the edge of

the screen.

The picture is black and white.

When changing channels, the picture

freezes or is distorted or delayed.

Sound Problem

There is no sound or the sound is too

low at maximum volume.

The picture is good but there is no

sound.

The speakers are making an

inappropriate noise.

English

Troubleshooting

Solutions and Explanations

First of all, please perform the Picture Test and confirm that your TV is properly displaying the test

image.

• go to

- Support - Self Diagnosis - Picture Test (P. 20)

If the test image is properly displayed, the poor picture may be caused by the source or signal.

• If you have an analog cable/satellite box, upgrade to a digital set top box. Use HDMI or

Component cables to deliver HD (high definition) picture quality.

• Cable/Satellite subscribers: Try HD stations from the channel line up.

• Air/Cable Antenna connection: Try HD stations after performing Auto Program.

✎

Many HD channels are upscaled from SD(Standard Definition) contents.

• Adjust the Cable/Sat box video output resolution to 1080i or 720p.

• Compression of video contents may cause picture distortion, especially in fast moving pictures

such as sports and action movies.

• Low signal level can cause picture distortion. This is not a TV problem.

• Mobile phones used close to the TV (up to 3.3ft) may cause noise in picture on analog and

digital TV.

• If you're using Component connection, make sure the component cables are connected to the

correct jacks. Incorrect or loose connections may cause color problems or a blank screen.

• Adjust the Picture options in the TV menu.

(go to Picture mode / Color / Brightness / Sharpness) (P. 14)

• Adjust Energy Saving option in the TV menu.

(go to

- Setup - Energy Saving) (P. 20)

• Try resetting the picture to view the default picture setting.

(go to

- Picture - Picture Reset) (P. 15)

• If the picture size is set to Screen Fit, change it to 16:9.

• Change cable/satellite box resolution.

• If you are using an AV composite input, connect the video cable (yellow) to the Green jack of

component input 1 on the TV.

• If connected to a cable box, please try to reset it. (reconnect the AC cord and wait until the

cable box reboots. It may take up to 20 minutes)

• Set output resolution of the cable box to 1080i or 720p.

First of all, please perform the Sound Test to confirm that your TV audio is properly operating.

• go to

- Support - Self Diagnosis - Sound Test (P. 19)

If the audio is OK, the sound problem may caused by the source or signal.

• Please check the volume of the device (Cable/Sat Box, DVD, Blu-ray etc) connected to your TV.

• If you are using an external device, check the device's audio output option (ex. you may need to

change your cable box's audio option to HDMI when you have a HDMI connected to your TV).

• If you are using a DVI to HDMI cable, a separate audio cable is required.

• Reboot the connected device by reconnecting the device's power cable.

• Check the cable connections. Make sure a video cable is not connected to an audio input.

• For Antenna or Cable connections, check the signal information. Low signal level may cause

sound distortion.

• Perform the Sound Test as explained above.