Cisco 7961G Troubleshooting And Maintenance - Page 12

Browse online or download pdf Troubleshooting And Maintenance for IP Phone Cisco 7961G. Cisco 7961G 27 pages.

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No Speech Path

Solution

Move the phone away from the lights or replace the lights to resolve the problem.

No Speech Path

Problem

One or more people on a call do not hear any audio.

Solution

When at least one person in a call does not receive audio, IP connectivity between phones is not established.

Check the configuration of routers and switches to ensure that IP connectivity is properly configured.

General Telephone Call Problems

The following sections help troubleshoot general telephone call problems.

VPN-Connected Phone Does Not Log Calls

Problem

A remote location (home office) phone that is connected through the VPN does not log missed, placed, or

received calls.

Cause

Without explicitly setting the Alternate TFTP setting, the Cisco IP Phone cannot contact the TFTP server and

download the configuration and other files, and function properly.

Solution

Set up the phone to use the Alternate TFTP server and configure the TFTP server IP address.