Cisco 7962 User Manual - Page 4

Browse online or download pdf User Manual for IP Phone Cisco 7962. Cisco 7962 6 pages. Telephone and voicemail
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Transfer a Call

Transfer a selected call to another number in one of two ways:

•

Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient.

•

Consult transfer—Redirects the call after first allowing you to announce the call to the transfer

recipient.

To transfer a call, perform the following steps:

1. During a call, press the Trnsfer soft key. The call is placed on hold.

2. Dial the number to which you want to transfer the call.

3. To make a blind transfer, press the Trnsfer soft key again.

To make a consult transfer, wait for an answer. Announce the call. Then press the Trnsfer button.

To cancel your consult call-transfer attempt press the EndCall soft key.

Then press the Resume button return to the original caller.

Note If a call rings in when you want to transfer a call and the Trnsfer soft key is not displayed, use the

Navigation button to place the focus back on the call you want to transfer. Then the Trnsfer soft key will

be available to use.

Transfer a Call Directly to Voice Mail

To transfer a caller to someone's voice mail, perform the following steps:

1. During a call, press the Trnsfer soft key. The call is placed on hold.

2. Dial # then the voice mailbox number (extension) you want to transfer to.

3. Then press the Trnsfer soft key again.

Forward All Calls

To forward all incoming calls to another number, use the following method:

1. Press the CFwdALL soft key. You will hear a confirmation beep.

2. Dial the number to which you want to forward all your calls. Dial the number exactly as you would if

you were placing a call to that number. Remember to include any locally required prefix numbers (ie:9.)

The phone display is updated to show that calls are to be forwarded.

To cancel call forwarding, press the CFwdALL soft key.

Note To forward your calls to voice mail, enter the voice-mail extension 63500.

Forward All Calls only forwards the first line on your phone.

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11/13/2012