Cisco 7962G - Unified IP Phone VoIP Troubleshooting And Maintenance - Page 12

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Cisco 7962G - Unified IP Phone VoIP Troubleshooting And Maintenance
No Speech Path
Solution
Move the phone away from the lights or replace the lights to resolve the problem.
No Speech Path
Problem
One or more people on a call do not hear any audio.
Solution
When at least one person in a call does not receive audio, IP connectivity between phones is not established.
Check the configuration of routers and switches to ensure that IP connectivity is properly configured.

General Telephone Call Problems

The following sections help troubleshoot general telephone call problems.
VPN-Connected Phone Does Not Log Calls
Problem
A remote location (home office) phone that is connected through the VPN does not log missed, placed, or
received calls.
Cause
Without explicitly setting the Alternate TFTP setting, the Cisco IP Phone cannot contact the TFTP server and
download the configuration and other files, and function properly.
Solution
Set up the phone to use the Alternate TFTP server and configure the TFTP server IP address.
Related Topics
Phone Does Not Recognize DTMF Digits or Digits Are Delayed
Problem
The user complains that numbers are missed or delayed when the keypad is used.
Cause
Pressing the keys too quickly can result in missed or delayed digits.
Solution
Keys should not be pressed rapidly.
Troubleshooting and Maintenance
12
Set Up Remote
Phone, on page 13
Troubleshooting and Maintenance