Cisco 8851 User Manual - Page 15

Browse online or download pdf User Manual for IP Phone Cisco 8851. Cisco 8851 16 pages. Mpp
Also for Cisco 8851: Release Notes (24 pages), User Manual (15 pages), Quick Reference Manual (7 pages), Features (16 pages), Quick Start Up Manual (2 pages), Quick Reference Manual (2 pages), Quick Manual (2 pages), User Manual (24 pages), Quick Reference Manual (2 pages), User Manual (20 pages), Quick Start Manual (2 pages), User Manual (28 pages), Firmware Migration Master Manual (31 pages), User Manual (30 pages), User Manual (29 pages), Manual (44 pages), Manual (13 pages), Manual (14 pages), Quick Start Manual (2 pages), Installation Manual (39 pages), Manual (5 pages), Quick Start Manual (2 pages), Short Manual (2 pages), Quick Reference Manual (3 pages), User Manual (11 pages), Quick Start Manual (2 pages), Reconfiguration Manual (2 pages), Quick Start Manual (2 pages), Quick Start Manual (6 pages), Manual (22 pages), Manual (22 pages), Quick Start Manual (2 pages), Getting Started (2 pages), Manual (48 pages), User Manual (40 pages), Quick Reference Manual (7 pages), Quick Start (2 pages), Quick Reference Manual (8 pages)

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Your Phone

If you experience problems, your administrator can assist in troubleshooting the root cause of the problem.

Find Information About Your Phone

Your administrator may ask for information about your phone. This information uniquely identifies the phone

for troubleshooting purposes.

Procedure

Step 1

Press Applications

Step 2

Select Phone information.

Step 3

Press Exit.

View the Transaction Status

Procedure

Step 1

Press Applications

Step 2

Select Network configuration > Ethernet configuration > 802.1X authentication > Transaction status.

You can view the following information:

• Transaction status

• Protocol

Report All Phone Issues

You can use the Problem Reporting Tool (PRT) to collect and send phone logs, and to report problems to

your administrator.

Cisco IP Phone 8800 Series Multiplatform Phones User Guide

Troubleshooting