Cisco 8851 User Manual - Page 16

Browse online or download pdf User Manual for IP Phone Cisco 8851. Cisco 8851 40 pages. Mpp
Also for Cisco 8851: Release Notes (24 pages), User Manual (15 pages), User Manual (16 pages), Quick Reference Manual (7 pages), Features (16 pages), Quick Start Up Manual (2 pages), Quick Reference Manual (2 pages), Quick Manual (2 pages), User Manual (24 pages), Quick Reference Manual (2 pages), User Manual (20 pages), Quick Start Manual (2 pages), User Manual (28 pages), Firmware Migration Master Manual (31 pages), User Manual (30 pages), User Manual (29 pages), Manual (44 pages), Manual (13 pages), Manual (14 pages), Quick Start Manual (2 pages), Installation Manual (39 pages), Manual (5 pages), Quick Start Manual (2 pages), Short Manual (2 pages), Quick Reference Manual (3 pages), User Manual (11 pages), Quick Start Manual (2 pages), Reconfiguration Manual (2 pages), Quick Start Manual (2 pages), Quick Start Manual (6 pages), Manual (22 pages), Manual (22 pages), Quick Start Manual (2 pages), Getting Started (2 pages), Manual (48 pages), Quick Reference Manual (7 pages), Quick Start (2 pages), Quick Reference Manual (8 pages)

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Line Monitoring/BLF/Call Pickup

Working closely with other members of your team sometimes involves answering their phones. Line Monitoring, or

Busy Lamp Field (BLF), allows to you set one of your unused phone lines to monitor the status of another user.

This functions as a speed dial and can be used to answer a call ringing on another person's phone, or to see if

your team member is currently on the phone or not.

Note: These buttons must be configured in the voice web portal by your administrator. The BLF/Presence button

does not provide ringing or Caller ID.

Shared Lines

When a team wants to work together to answer the same calls, this simple method allows multiple phones to

share the same extension. All calls ringing to the assigned extension will ring any of the phones sharing this line.

When receiving a call, the IP Phone display will show which extension is ringing.

Note: Users can also place an outbound call from their normal extension or choose from any shared extensions

they have configured.

Note: These buttons must be configured in the voice web portal by an administrator.

Social and Public Services

The following services are available using a short code through your phone service.

211 – Community Services Assistance

Access to information about health and human services by dialing "211" (United States).

411 – Directory Assistance

Nationwide U.S. Directory Assistance can be reached by dialing "411".

611 – Call PenTeleData Customer Service

Specially set up short code for you to be able to contact our customer service team.

711 – Telecommunications Relay Service

Telecommunications Relay Service (TRS) can be accessed by dialing "711" (United States and Canada).

811 – Local Utilities "Call Before You Dig"

Each state has its own 811 call center to help you get digging. An 811 representative will take information about

your project and notify appropriate utility companies to mark buried lines, so you can dig safely around them.

911 - Emergency Services

When you dial "911", your call is connected to a local 911 operator in the nearest Public Safety Answering Point

(PSAP) based on your address.

Note: The 911 operator is sent the callback number and address for that number.

Answer Calls

Your Cisco IP Phone works just like a regular phone. But we make it easier for you to answer calls.

Answer a Call

Procedure

Press the flashing red session button. If you have multiple lines on your phone, press the solid red line button first.

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