Cisco 8851 User Manual - Page 21

Browse online or download pdf User Manual for IP Phone Cisco 8851. Cisco 8851 40 pages. Mpp
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Call Park

You can use your phone to park a call. You can then retrieve the call either from your phone or another phone,

such as a phone at a coworker's desk or in a conference room.

A parked call is monitored by your network, so you won't forget about it. If the call remains parked for too long,

you hear an alert. You can then answer, decline to answer, or ignore the call on your original phone. You can also

continue retrieving it from another phone.

If you don't answer the call within a certain length of time, it's routed to voicemail or another destination, as set by

your administrator.

Use Call Park via Assigned Line on IP Phone

When you have a parking spot assigned to a line on your phone, you can send calls there and retrieve them at

the click of a button.

Note: Please contact PenTeleData to set up the parking spots. Once created, the parking spots can be assigned

to your IP phone via the online voice portal.

Park a Call

Procedure

Step 1 While on a call, press the button assigned to the parking spot.

Press Transfer

Step 2

Step 3 The call will be placed in that parking spot.

Retrieve a Parked Call

Procedure

Step 1 Press the button on the phone with the assigned parking spot the call has been placed in.

Step 2 You will be connected with the parked caller.

Use Call Park via Star Code

If you do not want to use a line on your phone as a reserved parking spot, you can still park calls via the Call Park

and Call Park Retrieval star codes.

Procedure

Step 1 While on a call,

Step 2 Dial *62.

Your phone plays a recorded message indicating the number of the parked call.

Wait to hear the parking slot #

Step 3

Press Transfer

Step 4

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Press Transfer

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