Cisco Headset Administration
Note
Ensure that the Cisco Headset service is up and running before the COP file is installed.
Ensure that the headset COP file is installed on all nodes of Unified Communications Manager.
1. Install or upgrade the COP file to the Unified Communications Manager system before you can start using
your Cisco headsets.
When you connect your headset to the endpoints, the headset template configuration changes are applied. If
you make any updates to the headset template configurations on Unified Communications Manager, the
endpoints apply these configuration updates on the connected headsets.
All configuration updates depend on the version of the headset template in the COP file. If the headset template
version is higher in the latest COP file, the configuration file on Unified Communications Manager is updated.
If the configuration file in the COP file is upgraded, the headset template version in Unified Communications
Manager is updated irrespective of the version of the template and vice versa. The following list shows the
various template version update scenarios after a COP file upgrade:
• If the Unified Communications Manager is currently installed with the headset template version 1-10
• If the Unified Communications Manager is currently installed with the headset template version 1-10
• If the Unified Communications Manager is currently installed with the headset template version 1-10
• If the Unified Communications Manager is currently installed with the headset template version 1-10
• If you had a COP file installed that has headset template version 1-12 and you upgrade your Unified
Configure User Profiles for Headset Users
If you haven't yet configured User Profiles for your users, use this procedure to set up profiles. Your headset
templates will be assigned to users via their User Profile. If you've already configured User Profiles, you can
skip this task.
Note
Configure multiple User Profiles for different groups of users as per your deployment needs. By default, all
User Profiles get assigned to the System default headset template. You can assign them to customized templates
when you configure your headset template.
and you upgrade your Unified Communications Manager server that has headset template version 1-12,
then the chosen headset template version is 1-12. Unified Communications Manager opts for the higher
headset template version.
and you upgrade your Unified Communications Manager server that has headset template version 1-9,
then the chosen headset template version is 1-10. Unified Communications Manager opts for the higher
headset template version.
and you install a COP file that has headset template version 1-12, then the chosen headset template
version is 1-12. Headset template installed with the COP files is the preferred option.
and you install a COP file that has headset template version 1-9, then the chosen headset template version
is 1-9. Headset template installed with the COP files is the preferred option.
Communications Manager server having headset template version 1-10, then the chosen headset template
version is 1-12. Unified Communications Manager opts for the higher headset template version.
Configure User Profiles for Headset Users
Cisco Headset 500 Series Administration Guide
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