Cisco Cisco Unified IP Phone 7960G User Manual - Page 5

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To disengage mute and rejoin the call:

• Press the Mute soft key again, or lift the handset if you are using mute along with the monitor function.

The mute feature does not generate music or a beeping tone.

Note

Manage Call Waiting

If you are on a call when a second call comes in, you hear a call-waiting tone or see a flashing indicator light on the handset

rest, depending on the configuration of your phone.

To answer the new call:

• Press the Hold button. The original call is placed on hold.

To return to the original call:

• Press the Hold button again.

You can use the Hold button to switch between the calls.

Retrieve Voice-Mail Messages

To retrieve voice-mail messages, press the Message soft key and follow the voice instructions.

Alternate Method to Retrieve Voice-Mail Messages

To retrieve voice-mail messages, use the following method:

1. Lift the handset and listen for the dial tone.

2. Press the Menu button.

3. Press 1 on the keypad, or use the Navigation button to locate Messages in the list of options.

4. Press the Select soft key.

5. Follow the voice instructions, or press the Exit soft key to return to the previous directory menu.

The message-waiting indicator (MWI) on the handset blinks when the phone rings and remains lit to announce the

Note

arrival of a new voice-mail message. (Functionality varies depending on your message system.)

Transfer a Call

Transfer a selected call to another number in one of two ways:

• Blind transfer—Immediately redirects the call without allowing you to speak to the transfer recipient (the person to whom

you are transferring the call).

• Consult transfer—Redirects the call after first allowing you to speak to the transfer recipient.

To transfer a call, perform the following steps:

1. During a call, press the Trnsfer soft key. The call is placed on hold.

2. Dial the number to which you want to transfer the call.

3. To make a blind transfer:

Hang up the handset once you hear the line ringing.

–

To make a consult transfer:

Wait for the call to be answered. Speak to the transfer recipient. Then press the Trnsfer button or hang up the handset.

–

To cancel your consult call-transfer attempt:

Press the EndCall soft key.

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To reconnect to the original caller: