Cisco Cisco Unified IP Phone 7960G Reference Manual - Page 9

Browse online or download pdf Reference Manual for IP Phone Cisco Cisco Unified IP Phone 7960G. Cisco Cisco Unified IP Phone 7960G 24 pages. Ios telephony services ip phone
Also for Cisco Cisco Unified IP Phone 7960G: User Manual (21 pages), User Manual (25 pages), Quick Reference (2 pages), Quick Reference Manual (2 pages), User Manual (20 pages), User Manual (28 pages), Phone Manual (17 pages), Administrator's Manual (15 pages), Installation Manual (12 pages), User Manual (16 pages), Administration Manual (29 pages), Manual (21 pages), User Manual (10 pages)

Print Page
Cisco Cisco Unified IP Phone 7960G Reference Manual
aUToMaTiC Call
disTribUTion QUeUes
The service can distribute incoming calls arriving at a
designated number to a defined group of agent phones .
To answer calls, a user must be assigned to the queue
by the system administrator and be logged in .
To log into a Queue
Press the line button associated with the desired
•
queue . If you do not have a line button for the
desired queue, contact your system administrator
to be assigned to the queue .
When logged into a queue, the Queue Name will
•
disappear from the status line
If enabled, the Display Queue Status feature will
•
indicate the number of calls waiting in queue on
your phone display (i .e ., "Sales:3" indicates that 3
calls are waiting in the Sales queue) . The system
displays information about the queue that most
recently routed a call to you .
To answer a Queue Call
When a Queue Call is routed to your phone, the
•
phone will ring and the display will indicate an
incoming call on the line appearance associated
with the queue
Press the line button associated with the desired
•
queue call . If you simply lift the handset, you will
activate your primary line appearance, not the
Queue line .
When finished talking to the caller, simply hang
•
up and wait for the next call
To log out of a Queue
Press the line button associated with the desired
•
queue while there is no call present on the line

billinG Codes

Billing Codes enable you to track calls by associating
a billing code with each call .
To enter a billing Code for a Call using star Codes
During a call, press *02
•
Enter the billing code and the # sign
•
5